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March 2024 by Lisa L.
BEWARE!!!! They will tell you the used cars go through a 12 point inspection to just find out they DONT!! Bought a 2019 Volvo was told it went through a inspection in Oct. 2 weeks later I had to get 4 new tires, $1,400, while the tires were off, they showed me the brake pads, well there basically were NO pads, had to be replaced also, I called them they said they would replace them for free, really free if it went through a 12 point inspection then they would've seen that. A month later the air blows out warm, take it to a mechanic and NO freon, called again, I was told they wouldn't fix and its not their fault the air is messed up, I should've gotten the extra warranty, while I know you can't make a used car run forever, I would have liked to have it run good for at least longer then a couple of months, It ha4 50,000 miles and I paid over $30,000 for the car! This is just ridiculous. So now I'm at about $35,000 for this car. I won't recommend this place to anyone.
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August 2023 by Ahmad Choppa
Almost 3 weeks for them to look at myRunning boardThen at the end they use the unfortunately extended warranty. Don’t cover your running board.Worst experience with Ford in the south Louisiana must ford dealers in other states do the job fast I wanted to look at other things in my truck. She told me six weeks.You’re one strategy is to hold people and kick people out claim they are very busyWhere 20 people on the computers and one person in the workplace and 5000 cars lay around need to be worked onA whole dealership that doesn’t have a diesel tec this not what I expected from Ford after paid figures for my truck
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July 2023 by Maegan B.
We had been contemplating what suv to get and have been to a few dealerships. Lamarque made all the difference! Easily put, I went to another dealership and looked at a car that was the same size, same amenities, same price but didn't get it. Our sales person was great but when we talked numbers with the finance guy he lost us. Every single person at lamarque was dedicated to help and understand. They worked every angle and truly made it enjoyable. I will say I spent 4 hours there and that was a huge downfall. But everything they've done surpasses what we expected at a car dealership. Evan C. Was our sales person and did an amazing job with us. He listened, reasoned, informed etc. did an all around great job and was by far the best car salesman we've met. My husband and I left knowing we will be buying from him again wherever he is because he did that good of a job. Diane our finance person was also a huge plus. Helpful, resourceful, knowledgeable and personable. We couldn't be happier with our new vehicle!
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March 2023 by Earl T.
I have 3 recalls on my 2020 Ford Explorer. The most recent one was a safety recall. I called Lamarque to schedule an appointment and was recommended to be at Service when they open. I was 1st in line, was told to go to QuickLane and when I spoke to the service tech, was told I would need to leave the vehicle for a day or two. I don't have extra vehicles that would allow me to leave my only transportation for a day or two. What's "Quick" about Quick Lane when you have to leave your car for a day or two? I have been a Ford customer for many years, but I guess it's time for me to trade it in for a Toyota Hybrid.
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March 2023 by Julia Kokemor
They're fantastic and go above and beyond to address concerns and satisfy customers! Thanks, Courtney! You made my day!
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November 2022 by Melissa V.
I was on vacation visiting from Houston when my car was vandalized. I had two side rear view mirror broken. Jesse Wildenfels not only helped me find the part, but was nice enough to help me get it replaced in less than 2 hours. Excellent service because Jesse cared enough to help.
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October 2022 by Ryan K.
I absolutely DO NOT recommend this dealership they will not honor X plan pricing and will haggle and waste your time, however my salesman was GREAT the issue lies on the mgmt side of this business take your money to don bone ford on the West Bank they will not questions asked honor your discount with zero hassle
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August 2022 by Cesar G.
Buy a new scape 2022 from Lamarque ford in Kenner. I have this scape for about 5 months . 2 months ago was a light in the panel and was the powertrain Malfunction. They tow the car to the dealer , and they say that they was going to check the car in 2 weeks . So I don't have a car . I told Jimmy the manager I need a car to move around in the time my car is in there shop. Well a week later they put me in a rental from there dealership. My car was more that 2months in there dealer , they call me today telling me that I have to pay 1400.00$ for the rental for theme to give mey scape back, when I being pay my monthly payment for that scape and they can say what rwong with the scape . I never going to buy a Ford in my live .
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August 2022 by Lucas A.
The greediest dealership ever! Extremely rude and will try to sell you a trashy car for double what it's worth and add on a random $450 document fee and not explain what it's for?? Avoid this dealership at all costs, 0 stars
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May 2022 by Resolute O.
DeWayne, Kione, Luke, Scott, Ronnie & THE ENTIRE LAMARQUE FAMILY WERE MORE THAN A PLEASURE TO HAVE DEALT WITH! I HIGHLY RECOMMEND this place of business for ALL of your Auto Purchases! They are incredibly honest. They work hard with you and for you to get you into the right vehicle that suits all of your needs. By the time you have completed your transaction, you definitely feel as if you have been with family. In fact, they become your family! I LOVE THIS PLACE!!!!
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April 2022 by Emily B.
The Service Department does not provide complete inspections before allowing a vehicle to leave. Ask for an inspection report before you leave. They won't be able to provide one. I cannot stress enough how unsafe this department operates. Additionally, their behavior is unprofessional and unorganized. Don't walk, RUN away from this dealership's service. There are so many other Ford dealerships in the area who actually care about your safety and investment.
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December 2021 by John K.
I'm definitely pleased with my most recent experience when making my new car purchase.
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October 2021 by Miranda A.
If I could leave a 0 star review I would. Please don't waste your time at this dealership. I went there to look at a vehicle, and when we got there it was a hunk of junk! There's was issues with the body that was not pictured, nor told to us before our long drive there. The inside although was detailed at time of pictures was dirty when we opened the doors. The salesman told us it was in perfect condition beyond the one body blemish he pointed out...I think people who sell their cars on side the hwy clean them up better. We went on to walk and look at a few other vehicles and there was a McDonald's bag in the back of one (I pray it was empty). This dealership takes no pride in themselves. All the pre owned cars looked like no other dealership would take them. Please do yourself a favor and don't waste your time.
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July 2021 by Brandon P.
Usually you can't step 1 foot on a car lot and not have a salesman all over you... That was not the case here. My spouse and I went with a specific car in mind to look at. After checking the car out and attempting to open the car's doors: We stood around, next to the car, inside the showroom for 7 minutes and 13 seconds before we decided to walk out. - All of the salesmen that we could see were playing on their phones/laid back in their chairs with their feet on their desks/walking around talking to each other... We didn't even get a Hi or a Bye as we walked in or out.
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March 2021 by Bryan L.
Ok so I bought a new 2021 truck from these guys and my tailgate broke right after. I believe they forgot my text in the mixed somewhere but they reach out to me. I've talk to manager jimmy and brandon who sold me the truck and they were the best service! I believe it was a quick fix so decline the loaner and Brandon found his waY to give me a tank of gas even when I didn't care for it !. They make things right and I'll be back when the EV comes around !
