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April 2023 by Karen P.
Where do I begin? This Verizon store is a joke and needs a revamp. I have been a customer since 2001 and this was the worst experience I've had in a long time. It almost makes me want to drop Verizon and move on. Brianequa is absolutely, hands down, the most uncompassionate, uncaring Verizon Representative that I have ever met. She was less than unhelpful. She didn't know the difference between the phones that I was interested in purchasing. She didn't or wasn't interested in helping or assisting me with transferring my information from my old phone to my new phone. She didn't offer or inform me of promotions or discounts. I had to go to Chalmette store the next day and Kimberly was the best and assisted me with retrieving my information and it's a retail store!Stephanie, the "assistant manager" called to ask about my experience. She is so unprofessional with the giggling, not listening to my concerns, putting her hand over the phone to speak and screaming with a coworker in the background. So immature and child-like. I have never made a formal complaint but I did attempt to call and speak with someone via my Verizon app and that was a joke too. It was recommended from a coworker to come on this app and file a review. Maybe I will be heard and deter anyone who thinks about walking into this store for assistance.
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December 2022 by Ana B.
Rude staff. Not helpful. Very condescending The manager was no help. The associate need to learn customer service
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March 2022 by Richard M.
Had I very good experience at Verizon Saturday, salesperson Jerrick did all he could do to save and install all my pictures and apps on new phone. It wasn't easy. I had forgot my password and my wi-fi was broke on my old phone. Jerrick never gave up worked through the issues.
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November 2021 by Abdul H.
I needed a new phone and Tina went above and beyond to assist me with the entire process. She was extraordinarily knowledgeable and courteous. It was such a pleasant experience and didn't take long. Thank you!
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July 2021 by Alexis S.
had an issue with a newly purchased iphone. Metairie store gave me a hard time so i went down the road to here. Toney was amazingly helpful and quick to help me solve my issues!! This is the location i will frequent from now on. Cannot thank him enough!