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December 2023 by Beau Meche
While I sit here waiting on hold, I figured it would be a great opportunity to warn everyone to about "inactivity/dormant fees". Last week, we were informed that our account was going to be "frozen" due to inactivity and we were going to be penalized every month with a fee. Up to this point, we did not have any issues with this bank. Once we contacted the representative, I asked to close the account. After telling the representative our situation, she basically said all banks do this and she would remove the fee if we did a transfer from one of our accounts. Now I just learned that the banks take this fee, because if an account if dormant too long, the money gets taken by the state. Kinda seems like the bank wants to get their cut before they lose your money. Anyway, the rep stated she would remove the fee, but only if we keep the accounts open, basically using the fee to pressure us into keeping our business with this bank. The penalty fee is not huge, but it is cummalitve every month and it's shady business practice for a representative to use the threat of fees when a customer wants to close their account.So to review, if you have an account you aren't using as much, you should check to make sure your bank or credit union isn't "legally" stealing your money (like Advancial) and I would avoid any establishment that uses the threat of fees to pressure you into keeping your business with them.
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July 2023 by Peggy Josey
Fast service, very nice associates. They are always smiling and cheerful.Love this credit union.
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December 2022 by Troy Natt
I guess people that have been here all their lives just accept inadequate service. This a horrible credit union that actually serves no purpose at all. The app is outdated slow and hard to navigate. At least half of the staff seems to have a 1960 mindset. I have used credit unions for over 30 years in several different states and this place is the absolute worst.They actually charged me to close my account. Chase bank had absolutely NO problem completing my cash advance for 14,200.00 so I have absolutely NO problem with them accumulating interest on my deposits. I understand that Advancial is not a national chain and most financial institutions in this country are bias misleading and out right crooks but Chase at least applies thought to their schemes. When you live your life by the motto do it right or don’t do it at all being a member of Advancial is totally unacceptable.
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November 2022 by Betty Simms
Advancial Credit Union was so easy to get a great interest ,we financed our new car.Advancial also offered us a great credit card with real good interest Thanks Advancial
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November 2022 by Taylor Overbey
Everything about Advancial earns five stars, from the design of the buildings, to the friendliness of the staff, but, best of all, is the rate of return on my accounts.
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November 2022 by Raymond Duncan
The best credit union/bank I ever had appreciate y’all for everything would recommend to anyone
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November 2022 by Jessica kidd
I love this awesome bank and that they take good care of me if I need anything!!!!!
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March 2022 by L H.
Absolutely the worst place I've ever banked. The customer service is hard to reach and this company has little care to use the services most other banks have. The customer service line never calls you back when you leave a call back number due to high call volume. They will make mistakes on your account and you'll have to fight for days to get it corrected. If you aren't located close to a branch, good luck getting any of your money or closing your account. You can fax them paper copies. That's about it. Who uses fax as the only communication anymore?
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October 2021 by Brenda Hebert
I just love my bank and the people there are so sweet and so kind. I have two bankers there yet I consider very close personal friends and they’re always ready to help. No matter what I need I can consider it done. Thanks ADVANCIAL bank ???❤️
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July 2021 by sdkdjdjd sjjddjsj
I made a mistake there, and they promptly went out of their way to help me (I am not even a member) - thank y'all so much!
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May 2021 by Joseph Crout
Advancial is very helpful to me in a number of ways. The people there have helped very much in getting everything straight. Getting me started on checks and making sure that all my bills were transferred to the new account. They were also very friendly and with a smile.
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May 2021 by Kisha Alexander
I'm new to this bank bit so far I Love the service. Everyone was so helpful and answered all questions that I asked. One of the women that helped me was extra helpful named Kia. Thanks guys I appreciate yall..
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May 2021 by Amy Bergeron
Advancial Federal Credit Union is the easiest bank to work with hands down! Super friendly and knowledgeable staff makes every transaction easy and enjoyable.
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May 2021 by Ivan Jennings
Top Notch Service! From the Supervisors to the Drive Thru, always there to help! I would recommend Advancial to all.
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May 2021 by Brian Phillippi
Long time member. Had great service through out the years. Having two branches in Lafayette has been nice.
