Advancial is a credit union with excellent and outstanding customer service. The staff are very friendly, nice, courteous, professional, and knowledgeable. They provide great support and are very helpful with banking needs. Customers report feeling never rushed and receiving personable service from real people, not machines. The service is described as easy, with staff resolving issues thoroughly. Members love Advancial, with some banking for 40 years and recommending it highly. The institution has a long history of finding creative solutions to meet unique member needs, such as deploying remote deposit capture for workers in remote locations.
The gentleman that assisted us was very friendly, resolved everything we cane in for and MORE. He was very knowledgeable and never got inpatient for the things we needed to get done. He is a great Employee and asset to your company. I never felt rushed. I wish I could remember his name!
January 2025
Been banking here for 40 years. Excellent service, friendly staff, easy banking. Have been to multiple branches from Lafayette to Dallas. Always friendly and courteous. Love my Advancial!!!!
December 2024
I am always welcomed with warmth and professionalism.
