Advancial is a credit union with excellent and outstanding customer service. The staff are very friendly, nice, courteous, professional, and knowledgeable. They provide great support and are very helpful with banking needs. Customers report feeling never rushed and receiving personable service from real people, not machines. The service is described as easy, with staff resolving issues thoroughly. Members love Advancial, with some banking for 40 years and recommending it highly. The institution has a long history of finding creative solutions to meet unique member needs, such as deploying remote deposit capture for workers in remote locations.
Hollie has always been very helpful with my previous car loan and refinancing my new car loan. Went to advancial specifically for refinancing because of the service.
February 2026
Markenzie was awesome. From the moment I walked into the branch she made me feel very welcomed. She was very knowledgeable of the things we spoke about and extremely professional. Thank you for great the customer service and Advancial Swag!!!!!
January 2026
i've worked with so many of these folks in Lafyette, including Makayla on the phone as well and just like with everyone else she was extremely great and professional
