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January 2024 by Maddie Mayhem
Devon was a very professional and kind manager and was very helpful for us despite my two kids being a little hyper! Can’t suggest him or this store enough. Shine was also very kind and overall we had a great experience at this store and I highly suggest it to anyone looking for new furniture or bedsheets. We will definitely be back !
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January 2024 by Johnny Broussard
The young salesman named Hunter was the most professional salesman I have ever had the pleasure of doing business with. Even when I misunderstood what he said concerning paperwork, he maintained his professionalism and didn’t panic. Great job Hunter!!!! 5 star
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January 2024 by Scott Hoof
Went in looking for a mattress in a certain price point. Carlos went over the different types, not only help find the one that fitted what I was looking for, he also made it easy with no pressure. Took it home the same evening. Great deal on top of that. Everyone was top notch
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December 2023 by Jestan Deville
Terrible experience. I agreed to pick up the furniture, with the expectation that there would be someone available to get the furniture from inside the front of the store to the back of the store and into my trailer (or someone able to help at least). I had to load everything up myself. If you don’t have the furniture delivered, they don’t have people to load the furniture up for you and they don’t put any protective covering on the furniture for transporting. They don’t even have any protective covering to give you to put it on yourself. Good thing we were capable of getting the furniture from a six foot high ledge down onto our trailer. I don’t know what we would’ve done if I wasn’t capable of the heavy lifting. I felt like they weren’t concerned about our shopping experience or the items getting damaged at all, they just wanted to sell.
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December 2023 by Myrna Phillips
Shine made our purchase experience a great one! She provided great customer service. They had exactly what I was looking for, and at a great price.
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November 2023 by rl dwg
Very nice selection in a large, well laid out floor space. Joseph has a complete working knowledge of furniture. Completely understood our situation of building a new home and had the perfect solution. Not pushy, nice experience.
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October 2023 by Jen Sonnier
Bought new bedroom set. There was an error on salesman's part with order. Accidents happen, we're human. Corporate never tried to fix the problem and left the store to figure it out. Took 2 and a half months for a resolution. Safe to say that sadly we won't be purchasing here again.
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September 2023 by Kirk Menard
If I could give Ashley zero stars, I would. They upsell close to a 1300 warranty on a $1200 couch and you are told that if it can't be cleaned, they will issue you another couch.Well, they lied!! Plain and simple. We called out for stains to be removed and it couldn't so they claimed the warranty doesn't cover it. I'm not only placing Ashley Furniture on my website( that receives 5000 hits a day) but also filing a complaint to the Better Business Bureau.
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September 2023 by Jennifer White
We were more than pleased with our buying experience with Ashley Furniture, and are especially thankful to Carlos for guiding us through the entire process. His friendly approach made him easy to work with. His knowledge and experience was reassuring and appreciated.
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September 2023 by Lori Soileau
Great customer service from Joseph at the Lafayette location! He was very friendly, not pushy and overall very enjoyable to work with! I would recommend to family and friends.
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September 2023 by Let's Talk About J.
I had a great experience here as soon as I walked into the door. Joseph Samuel came right up to me and gave me quick help and got me in and out the door with the right products. I'm very happy with the way everything went and I had a great experience and they went out their way to work with me
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September 2023 by Jennifer Boullion
Joe at Ashley in Lafayette was awesome! He helped with my purchase of a new dining room set, 2 rugs, and a mattress. Highly recommend going to Joe for all of your furniture buying needs!
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September 2023 by gabby d.
Sending out a big thank you to Joseph Samuel at Ashley HomeStore, he went out of his way to give us an amazing deal and stayed with us for the hours of deciding which couch we wanted he was very pleasant and helped us tremendously we never been to Ashley before but now we will for sure be returning! A huge thanks from Gabby and Hollis and the girls!!!!
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August 2023 by Anti-Algorithmic A
Joe was great! We got the perfect sized couch for our living room thanks to his personalized customer service. He was very committed to helping our family get the furniture we needed. Delivery came on time and everything got set up for us.No complaints ❤️❤️❤️
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August 2023 by Allison Melancon
What a wonderful experience. With the loss of my husband's mother, came the cleansing of the home... we donated almost every piece of future about 6 months ago. Knowing we were coming in from Ga for a wedding we realized we had nothing to sit on, literally. I called the store and Joseph answered. I can't stress to you enough how accommodating this gentleman was. He knew my urgency for getting something "in" the store so that I didn't have to wait on delivery..since we would be there in 4 days. He took pictures, FaceTimed me, and worked out a deal on a floor model so I would be satisfied. I picked it up on Sunday and am sitting on as I leave this review. Please shop Ashley and ask for Joseph, you can't go wrong! Job well done!
