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July 2023 by Todd Billiot
My agent Arnissha Francis was super nice and friendly, and gave outstanding customer service. The economy compact car I rented fit my needs and budget. I would highly recommend Arnissha and Auto Rental Etc on Johnston St in Lafayette LA
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June 2023 by Amber Alex
Have been renting cars from here for a long time. Customer service is always excellent and Arnissha Francis is always so pleasant and knowledgeable. 10/10 recommend on Auto Rental
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June 2023 by Raissa Menard
Wonderful experience with company.Came in to town for my son's graduation and needed to get around for the weekend. Courtney Devillier took care of my needs with absolute outstanding customer service. Would recommend them to anyone and if needed again definitely coming back. Thanks again.
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May 2023 by Akeem Dugar
Great, easy ,and affordable service!!! My favorite location is on Johnston Street, it always feels like home!!! Ms. Arnissha Francis always makes sure things are up to par, and we are accommodated with everything we’re looking for!!! Great service, Great cars, and excellent customer service…
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May 2023 by Maci Mouton
Arnisha has been so helpful and kind. She was patient with me even after I bothered her multiple times in a day. No other rental car dealer will get my business because of her!
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May 2023 by Brian Mouton
The service is the best! Always accommodating! Arnissha Francis makes it even better to choose this location for all my rental needs! Thanks for being the best in this industry!
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May 2023 by Quaneshia Morris
Arnissha is the best costumer service rep ever . They are so friendly, and work fast. Would recommend family and friends to go and get a rental.
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April 2023 by Justin Gautreaux
Is and will be the only rental company I use when I'm in town. The easiest and most affordable company I've ever dealt with, and always the newest and nicest vehicles. Alexis is especially great! She made process effortless and quick for me! 100 out of 10 DO RECOMMEND
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April 2023 by Sirus Alex
I’ve been dealing with ARE since 2018. Every time I needed a rental, they provided excellentcustomer service with great deals. When I go, I deal strictly with Arnissha! She is the best. I will never go to another rental car agency.
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April 2023 by Creashaaree Williams
Baby when I tell you Auto Rental Etc is the truth. Never lets you down. Leading the rental car industry. So if you in need of a rental or lease vehicle. Hit my girl Arnissha up. They got the best cars, best prices, and the most friendliest rental agents. So hit her up for your next ride. Wish they had 10 stars
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March 2023 by Michelle F Brown
My husband and I took our children and grandchildren on vacation to Breckinridge and decided to look into renting a vehicle large enough for the family to travel together. I found Auto Rental Etc in Lafayette by way of reviews and I am pleased to say that the staff there was excellent and met our needs. Alexis was super helpful and worked with us making that step of vacation easy. I will definitely use them again if the need arises!
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December 2022 by Miranda W
Don't ever rent a car from this place. They will over charge you. Scam alert you do better going to enterprise rental.
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November 2022 by Sophia Lemay
If I could give less stars I would.This company is by far the worst I have ever dealt with. When we arrived after had already booked a car online the car was unavailable. They offered us a larger car for the same price but said we had to put an extra 150 down as a security payment and that it would be retired to us when we brought the car back. We filled up, washed ,vacuumed, and returned the car back on Friday one hour before they said we had to, but no one was there.so we called a neighboring company and asked what to do. We dropped the car off and left the keys in the drop box without any inspection being done while we were there. We got a call that Monday wile I was at work saying they are keeping my security because they found cigarette ashes in the car, but me and my husband don’t smoke. I personally washed and vacuumed the car. Having not been there I had no way to defend myself from these claims and they took my hard earned money from me. I would recommend no one does business at this establishment. I couldn’t find a corporate number to call so there is nothing I can do about even trying to get my money back. I’m not broke the 150 isn’t going to hurt but at this point it is about principle. Terrible company to deal with.
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October 2022 by Damarius Williams
I left some brand new never worn shoes & clothes in one of the rentals a couple weeks ago & when i went back to get it a week later when i returned from offshore, but no one could find it. Spoke to a few people multiple times & was supposed to get a call back which i never received so obviously one of the employees stole it & took it home, i haven’t been offered an reimbursement or anything this is going on the 3-4 week I’ve been calling about every time i get the same answer…..” I’ll look into this” or “I’ll have a manager call you back later”
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July 2022 by Heather Latiolais
Rude from the minute we walked thru the door . To rudely say you can't rent a car if you don't have full coverage. Most places offer rental insurance. You looked at us like we couldn't afford your place ... Down right snobby ..