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November 2023 by Donald Keenum Jr
I have been getting vehicles to visit my mother out of state for a few years now. They are about the most dependable auto rental place that you can get anywhere in the area. Deana is the best and has always been so helpful. They keep their vehicles clean and the maintenance done regularly after every use. Not only do I highly recommend, but I'm not planning on going anywhere else either. A+++
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November 2023 by Charity J
This is a great auto rental company. I flew in out of town and was able to secure a car rental at a good price with excellent service. I recommend and would rent a car again whenever I’m in the area.
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October 2023 by Elizabeth Vestal
I would have rated 1/2 star, or not even that much. They are charged me a late fee when I didn't owe one and 5min after leaving from lot (on Saturday and they were already closed, tire pressure was really low. When I returned the car, they blamed me and charged me for a tire replacement. DO NOT USE THEM. Also the girl I dealt with got ugly when I didn't want to pay for all of the above and said "you always have some type of issue and argument every time you come here. Extremely rude and the car was covered in bird poop. Didn't even wash it
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October 2023 by Katie McIntosh
The team at the Lafayette location saved our trip! We had 2 reservations at a national competitor and they had no cars in the entire state of Louisiana they could offer us. Within 2 hours we were able to be in a car, thanks to Auto Rental Etc!!! With the added bonus of supporting local. Returned the car to the New Orleans location and they provided a shuttle service right to the terminal. Will be forever grateful for ARE!
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October 2023 by Robert Credeur
Flawless, personable service and the best rental rates. Our entire experience was top-notch! An immediate family member died unexpectedly and my sister and I needed to travel to Lafayette. After booking and paying for a car on-line, Hertz at the Lafayette airport would not give us a vehicle as my sister (who has no credit cards) was not the one paying for the $450 rental. None of the other agencies would rent to us either. One of the airport rental employees actually recommended ARE/Green Motion to us. After calling Alexis, we were picked up by Nick and shuttled maybe half a mile to the agency office where they were happy to take our money. We were treated respectfully, compassionately, and with a smile the entire time AND the rental was 1/2 the price of the airport rentals! And no surprise fees, either! We were in a vehicle within minutes and on our way to the funeral. They will have my business from this point on and I highly recommend them.
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October 2023 by Casz Woo
My experience there usually are pleasant. Today I was told to send my ID along with a utility bill that matched my ID. I went there to pick up vehicle. All the rules changed. I had to have a 30 day paid off utility bill and they just told me if I woukd have had full coverage that I wouldn't have to have had it. Before arrival I called there and spoke to them 3 time btwn today and yesterday they were not going for it. No car for me and did not car the time it took me to waste to get there and sang this is my house and flowers the whole day through. Lol these people are a joke ?
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August 2023 by Tamika Dural
Fast and easy! Courteous with several options to choose from… the ladies were awesome and very friendly great experience
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August 2023 by eric lowery
Mrs. Deana was extremely professional and made our rental experience very positive. She made the entire process seamless for us; especially given the uniqueness of our situation. I strongly recommend her for recognition for all her hard work and dedication to taking care of the customers.
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August 2023 by Dana Batiste
I love this place!!! My car was in the shop for a month and needed transportation for work. The girls in the office were very professional and friendly! I had never rented a car before so they were very patient with me and my questions. Will definitely rent from them again!!!!
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August 2023 by Ryan L.
One star is even too much of a rating! This company is absolute junk! I drove 8 hours to hear lies and bs from the sale associates then be completely refused service due to not having FULL COVERAGE insurance which is understandable but I was not made aware the TRUCKS only have to have full coverage then when my father offered to rent it they refused complete service and now I'm multiple hundreds of dollars into a trip and not able to do anything I need to in the time frame I had... Alisha as well as the lady in the Breaux bridge location are complete assholes with a terrible attitude! I also see they have a 3 star rating which seems high for the shit service I received! Stay as far away from this "company" as possible they will not give a shit if you have an issue or how far youve travelled based on THIER word! Fuck this place!
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July 2023 by Jermina White
I give 5 stars on customer service. My experience with this company is not yet over. But I am so impressed by their customer service, particularly Ms. Deana Steward at the Lafayette location. I am not familiar with the process of renting a vehicle. My sister is currently deployed which means that her family is joining us for vacation. So a rental is necessary for comfortable travel, and space to connect as we road trip to our vacation spot. Due to my ignorance I have had to call Auto Rental Etc 6 times ( I checked my phone log) within an hour time frame, along with text messages. And EVERY TIME she was kind and addressed my questions. Not once did she act exasperated or irritated by my calls or questions Can we please have this level of professionalism & care EVERY WHERE??
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May 2023 by Leslie Etienne
Don't rent here!!! The customer service is horrible. I went to the Lafayette Pinhook store where they could not find my reservation. After proving that I had one by letting them know the conversation my rep had with another over the phone Deana rudely told the rep helping me to just give them the $60 a day rental before tossing papers on the desk and storming off. Immediately I asked how do you get upset with the customer for an issue within. After 45 minutes waiting I was told corporate denied my rental request. I requested a call with an explanation as to why another 20 minutes later a lady came on the phone and told me they were refusing service. I accepted and explained to her what had just transpired the corporate lady on the phone cut me off and threatened to call the police to have me removed from her premises. I handed the cashier the phone back and could still hear her screaming on the phone. Never ever have I been treated with this much disrespect. Never. So much for trying to give business to the local company. Went to Avis and was driving off the lot in 10 minutes. $50 a day with excellent service.
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May 2023 by Robert Battles
I had a problem with Enterprise and the two ladies that were helping me where the best they really saved my weekend this is the only company that I will use and the cheaper than Enterprise. And I can't stress enough how helpful the ladies were.
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May 2023 by Tie Dye Rob
The ladies there where super helpful. I used to use Enterprise but they screwed me. For now on this is who I will use, and they are cheaper.
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May 2023 by Adam D.
I rented an SUV from the folks at Auto Rental Etc at the Breaux Bridge location and was absolutely thrilled with the value and the service. Heather was exceptional and the car was clean and very economical. I would highly recommend this place to anyone in need of a rental. Thanks again to the Auto Rental Etc team!
