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January 2024 by Vilardo K.
Before I got my car, they were supposed to change the steering wheel and detail it. They said that the steering wheel would take more time to come in so we had to wait to get the car. My mom said that we would just buy the car and when the steering wheel came in, they could just change it and detail it at the same time. That was July of 2023. They told us the other week that the steering wheel finally came in so they told us to make an appointment to get it changed and get the detailing done. My dad made the appointment for 8:15 in the morning on that Saturday. They let my car sit there all day after I dropped it off, instead of calling us and saying that the wrong steering wheel came in and the guy that was supposed to detail it wasn't there. Well once the correct steering wheel came in, they called so we made another appointment for the same time. Once we picked it up we thought everything was fine at first sight. After driving it, I realized that my steering wheel is crooked and it looked like all they did was vacuum the inside and wipe down the outside with a polish. I am not going back there for anything I need. My dad is fixing the steering wheel at work and we are cleaning the seats ourselves.
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September 2023 by Gram M.
Liars, dont waste your time getting taken for the wrong kinda ride with this dealership. I confirmed the night before and this morning that the truck I was interested in was still on their lot, I was assured the night before and several times before I went to the dealership and the last email was 45 minutes before I arrived. I rarely go out because I am disabled but went and guess what NO TRUCK on the lot. Then they told me I wouldn't want it anyway because it did not have side steps, I dont need side steps, I needed a truck. Im not fond of dealerships that lie that much so my business will never be with community Honda. Found the dishonesty to be at a disgusting level, no thanks.
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April 2023 by Glenn S.
I have recently had my 2017 Ridgeline serviced for a Transmission flushed and software updated, but also they said it needed a front end alignment because of tire wear. Which I know for a fact that was not true, tires checked out fine and there was no pulling to either side while driving. Because of warranty, they had to change all fuel injectors according to Honda. When I picked up my truck ($651), went home, opened up my hood to check there work, several clips were missing on the radiator shroud, pvc hose clamp was missing, one of the screws was also missing by the intake manifold. My truck was NEVER service this far into the engine before except for engine oil change. When brought back, they apologized and said it would be taken care of. They had to order the clips that were missing, but instead of replacing the OEM hose clamp, they slapped on a tractor supply clamp instead. After speaking to the manager,told me that the service tech had 15 years experience. Which it looked like a shade tree mechanic job. Seems to me, working on Honda engines for that long, you wouldn't loose parts that much.But like Kim Elswick says "It's All About You at Community Honda". THEY WILL NEVER SEE NONE OF MY VEHICLES AGAIN!!!!!!!!! Or buy from.
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April 2023 by Pam L.
All I can say is their service department was amazing! Had an unfortunate tire issue, drove into the dealership and they were able to help me in no time at all and got me back on the road. Super friendly and helpful and would absolutely recommend.
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March 2023 by Amber C.
Don't waste your time or money here. I was quoted in an email from Kristen a specific price plus TT&L. Once at the dealership, the sales person, Donovan, gives me a breakdown that has an additional $2,495 on it for an accessories package. I stated I didn't want any extras, and he insisted it was mandatory. Then he calls over the sales manager to "give me a discount". The sales manager tells me they can take $500 off, but that there is a disclaimer on the website that says this accessory package is on every car. I took their word for it and put down a deposit. After leaving, I scoured their website and couldn't find a disclaimer anywhere. I emailed with my intent to cancel my order and only then did they offer to take the "mandatory" accessories package off. Needless to say, I took my business elsewhere. TLDR: they are scamming people into a $2,495 "mandatory" accessories package (nitrogen in tires, Honda weather tech floor mats, and wheel locks) and not giving an option to opt out.
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March 2023 by S L.
Very disappointing. We brought our Pilot in for service, a factory-warranty service issue. Everything seemed ok until the service rep said I needed a new battery. The car is only 10 months off the lot! The car drove fine. So I left and had the battery checked by a trusted shop. The battery is fine. This kind of underhanded behavior lost me as a customer.
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November 2022 by Mckenzie J.
I brought my car to the repair shop and had to leave it there for a few days to be worked on. The first night that my car was there it was left unlocked and broken into. Things were stolen out of my car and the inside was trashed. There is absolutely no reason they should be leaving cars unlocked!!!
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October 2022 by Karen P.
HORRIBLE!! My husband Travis arranged, via text, a test drive of an HR-V this past Monday evening. Was told by Kristen that Ryan (supposedly the sales manager) would meet him for this. I left a work meeting early to be with my husband for the test drive. Get to the dealership only to find out that Ryan has left. A young lady came up and said she would do the test drive with us. Told her it was for an HR-V and she said they didn't have any on the lot. My husband told her that he had texted with Kristen just a few hours ago and arranged the test drive (showed her the text message from Kristen). The young lady then went to check and came back and said that they didn't have an HR-V on the lot and the one that my husband was told he could test drive was "incoming". Why would a dealership schedule a test drive when they knew they didn't have the vehicle on the lot? No one apologized or tried to find an explanation, we were just dismissed. It's now Wednesday and no one from Community Honda has ever bothered to call my husband and apologize or explain what happened. This is the second bad experience we have had with Community Honda! The lack of professionalism and customer service there is frustrating. We believe in shopping local but Community Honda will never get our business again. Fool me once, shame on you; fool me twice, shame on me! We won't be fooled again.We ended up contacting Richard's Honda in Baton Rouge again. The staff was much more professional, they gave us a slightly better deal on the vehicle, and were nice enough to tell us up front that the vehicle wouldn't be available until November 7th. Not thrilled about having to drive to Baton Rouge to buy a car but well worth the drive to deal with people who know how customers should be treated.
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February 2022 by Buddy V.
Arrogant sales force. Insulting and dismissive. Rude and disorganized. Honda cars aren't perfect so I moved on to other auto makers
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July 2021 by James Christine P.
EDIT: The Service Manager called to discuss what happened and how things could have worked out better. It was very obvious from speaking with him that he appreciate and respects his clients, and that he's trying to run a reputable business and not just "make some cash" or anything. I am very appreciative of his call. There may be an opportunity in the future for me to give Community Honda of Lafayette a second chance.I will NEVER bring my business here again, and I have already begun to tell all I know, especially other Honda owners, to do similar.Mon 21st: I dropped my Fit off on Mon 21st, being told it would only take a few hours for them to repair the recall issue. They called me and said they'd need to keep it overnight because they were busy. It should be ready by Wed 23rd. I had doctor's appointments all day Tue and Wed that I had to arrange rides for, but I did it anyway. I was told since it was a safety issue, they could not release the car back into my possession. I was reluctant, but apparently had no choice. Had they told me this ahead of time, I would not have scheduled my appointment the day before doctor's appointments. But as I was told on the phone when scheduling it would only be a few hours, I did.Wed 23rd: I was told they ordered the incorrect part (part for an automatic, despite the Team Leader and I discussing for several minutes how it was a standard and we prefer driving them). They said the new part would be in on Fri 25th. I told them I would be out of town (riding with others) and would be able to get it Mon 28th; they said fine.Mon 28th: They told me they broke something else while working in there. So now they had to order another replacement part, which would arrive Tue 22nd.Tue 22nd: The truck did not arrive. (THIS, I understand, was not their fault.) They hoped it would be in Wed 23rd. I told them I was going out of town *and needed my car for this trip*. They said they'd have something for me to borrow, if nothing else.Wed 23rd: My car was finally ready! I requested a courtesy trip check for my troubles, specifically mentioning oil and tires. They said that would not be a problem. My tires still looked low when I got my car, so I checked them anyway, just in case -- one was 23.8 and another 28.6, when they all should have been 32-35 PSI. Obviously, this facility does not even know how to check the air in tires competently.
