Cox Store in Lafayette offers a range of services including ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices. Customers appreciate the quick and courteous service, especially when resolving issues like internet outages or line repairs. Staff members are often praised for their helpfulness, dedication, and effort to find the best deals tailored to individual needs. Many customers have had positive experiences with representatives who work hard to provide personalized support and ensure customer satisfaction. The store also provides exclusive offers on Internet and Mobile plans, along with the latest devices and accessories. While some found the initial customer service experience to be less satisfactory, the knowledgeable technicians and attentive staff often make up for it with their professionalism and quick service. Overall, Cox Store in Lafayette is recognized for its reliable service, friendly staff, and commitment to keeping customers connected with the best tech solutions.
I have been with Cox over 20 yrs and still paying extremely high for service. I think that’s ridiculous for the Senior Citizens who can’t afford it. So I finally made up my mind to give up .
April 2024
Too many outages. Happens multiple times a week. Garbage.
March 2024
Two day issue going through online and phone support, fixed in under 10 minutes.
