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February 2024 by Nicole Lopez
Shay at the LFT airport was excellent!! I was EXHAUSTED after a long work week and she made my rental experience so easy and worry free- something I REALLY appreciated. It’s the little details that matter and Shay nailed it!! ?
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February 2024 by Celeste Touchet
Enterprise is my only go to for all car rentals!
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January 2024 by Ashley Domond
I am always greeted with a smile and customer service is always great!
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January 2024 by Kaged
It's always a pleasure when I go to the airport location for my car rentals. The staff is kind & courteous! Their energy and vibe are AWESOME!
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January 2024 by Armani Bailey
I’ve been renting with enterprise for years and previous transactions at all other locations have went well. The last time I rented at this location my fiance ended up going through labor. In the madness of delivering a baby I let the rental go 1 day past due before I tried extending the rental online which wouldn't allow me to so I called the main customer service line but couldnt extend their either so they directed me to call this location to extend. I tried calling the location numerous times but no one ever answers the phone. I start getting emails to return the car as if the car was stolen. The day after my fiance gets out of the hospital I return the car pay the full fees that I owed and show proof we were in the hospital delivering a baby. We were made to believe everything was all squared away and we would still be able to continue using enterprise. I set up another reservation a month in advance and a few days before I was set to pick it up which is very short notice, I receive a call telling me I'm on the don't rent to list and to be removed from the list I need to contact this location the problem is this location never answers the phone which is how the whole problem began. Hands down the most frustrating unreliable inept customer service I've ever dealt with.
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October 2023 by Derek Greene
Very easy and convenient to be able to pick up the car...go and do what you need to do and drop it off just as easy
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July 2023 by Tish Johnson
Told me bad information and I called beforehand to make sure I had everything in order. Ridiculous!!! Then they couldn’t do anything for me and they had NO DAMN CARS! Worse service ever!
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June 2023 by sara l
Top notch people - everything went smoothly and the staff was impressively amazing - courteous, professional, helpful, friendly, knowledgeable! From now on enterprise will be my go to rent a car establishment!
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June 2023 by Darren Carson
Good efficient pickup and drop off. Greeting agent was very pleasant.
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May 2023 by ZippyVal Zee
I am extremely pleased with the service I received with Lafayette Enterprise Rent-A-Car. Our flight arrived late so I raced to the counter hoping to get there before they closed. The customer service gentleman told me to not worry, catch my breath. He was going to stay even if our flight got in after closing so I could pick up my car. It was said with patience and kindness, making me feel like a valued customer. I was given my clean vehicle and off I went.When I returned the car today the same representative assisted me once again. It was 10 days later and he remembered helping me. It feels nice to be seen these days. My biggest regret it not remembering his name to thank him here. I picked up my Jeep Cherokee 4.29.2023 and returned it 5.10.2023. I don’t always rent a vehicle when I visit the area but when I do I will pick it up at your counter with confidence. Thank you.
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April 2023 by Erica S.
Even with a reservation, the enterprise counter cannot process rentals. One explanation is "the one teller is processing a claim", another explanation is they are getting a new system. Hertz and Dollar have no cars available. Everyone else must stand in the National or Alamo line that is 10 deep. Annoyed!! Not usually this bad, but I am exhausted.
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February 2023 by Shelly Marie
I came to drop off my rental before the scheduled time. The woman at the desk was very friendly, took my keys and told me she would handle everything. I was then charged a late fee according to their customer service line and my credit card. I was able to have it refunded, but only after I insisted that it was not a normal fee which they tried explain. Watch your bill after returning.
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February 2023 by Shelly Marie Pousson
I came to drop off my rental before the scheduled time. The woman at the desk was very friendly, took my keys and told me she would handle everything. I was then charged a late fee according to their customer service line and my credit card. I was able to have it refunded, but only after I insisted that it was not a normal fee which they tried explain. Watch your bill after returning.
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October 2022 by Kevin Morris
The airport is the best place to get a rental car the service was outstanding ? Bravo to the staff . I will always use the airport enterprise to rent a car or truck 92.7 & 92.9fm Jam Central Lafayette Louisiana..
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March 2022 by Cindylou Bardash
Always clean cars. Staff just so pleasant. Even when your super stressed. Great group of people keep up the good work.