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August 2023 by Cindylou Bardash
Best people ever. Kind and very helpful. Kevin has been my agent for years. You won't regret it.
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August 2023 by Shantell Matthews
Needs better payment options
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July 2023 by Audrey Smothers
I insurance guys is the best. Mr. Mike is down to earth and has a God given heart for his clients.
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May 2023 by Dion Arceneaux
If I can give Marius a 0, I would. Horrible customer service and attitude!
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March 2023 by Heather Thibodeaux
Friendly, efficient, staff who know how to go above and beyond. Great company!
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March 2023 by David Eblin
Not very friendly people. Never return calls. Too much hassle for car insurance
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March 2022 by William
Weasel insurance agent that I had to deal with
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March 2021 by Monica M
Always had amazing customer service from them. Been with them over 15 yrs. Always willing to help anyway they can (and boy did I drive Mr Ricky and staff crazy yesterday, but not by choice lol)
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March 2019 by Solo_Mo Solo_Mo
Upon arrival, My sister entered the building, the agent stated he would be right with her, keep in mind no one else was in the building. After 45 minutes of waiting she stepped outside to smoke a cigarette, before she could light it, the agent came out frowned up, and loudly said, "What after you doing? I'M READY! So she proceeded back inside, to began the transaction. He asked first, why don't you have insurance. (An assumption he made before taking her into) she offered to pull up her current insurance online, but informed she would need to use their WiFi, because her service wasn't great in the building. He have her the code, she replied thank you what was the last word? Once again he yelled, she ask if he was having a bad day. He then refuse service. At the end of the day, the company lost a potential customer, due to his sterotypical behavior and negative attitude. I referred her and because I witnessed this behavior, I will withdrawing my policy as well as my son's and mother. On a job, you don't always get the fair end of the stick, but in this case, the customer was definitely right.
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March 2019 by Lauren sam
Horrible insurance, and even more terrible customer service. All they want is money and when u give it, it's still not enough. They will not refund your membership fee. Even though u don't have insurance anymore. Horrible, save yourself and go to statefarm.
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May 2018 by Jake B.
I worked for a car rental company for about 4 years. At the time I had super cheap insurance and thought it would all be ok. After seeing the life altering hassle people would have to deal with for having cheap insurance, I realized you get what you pay for. It is more expensive but will save you time and money in the event you need it. Farm Bureau was always the best company we did business with. But I stayed with my half price insurance. I was hit by a driver with no insurance and my cheap insurance company took months to pay my claim and I ended up about $4,000 short of what I deserved. I switched to Farm Bureau and have happily been there for almost 10 years. Don't try to save a few bucks a month to lose thousands when it matters.
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March 2018 by Gregory Couvillier
Thank you Mr. Haydel! Did a last minute deal and Marius jumped through extreme hoops to get everything lined up and ready to go. He actually gave explanations of the policy that i could understand versus 3 other companies that left me feeling uncertain. Great company.
