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January 2024 by Nicholas Primeaux
Very quick and Service was done right!
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December 2023 by Chaney & Ben Miller
Run don’t walk here! Robert took insanely good care of us. We were driving from Texas to Mississippi for a concert, I had just bought $1000 worth of tires in Houston the day before our trip. We get to Lafayette and realize we have a major problem with one of the tires that made it unsafe to continue driving through. Robert at Firestone quickly got us in, was so welcoming and understanding and went out of his way to make sure we could get on the road quickly and safely. In addition, I forgot the tire lock while we were there and he personally shipped it back to us in Houston. It is people like Robert that make you loyal to a company. Firestone you now have our business for life in Houston because of Robert.
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November 2023 by Jeremiah White
Truly an awful experience. I had an appointment for an oil change at 8AM. The took my vehicle back at 8:30, took 3 hours to perform an oil change and then told me I had a leak on the rear end and needed two tires. I asked how long it would take and was told 3-4 hours. It took 6 1/2 hours to replace a gasket and install 2 tires PLUS the 3 hours for an oil change. I asked a few times how much longer it would be before they finished and was told “not much longer.” I heard Neil and DeAngelo fabricate excuses they were going to tell people as to why they couldn’t do certain things on vehicles. This was the worst service I’ve ever received and will never come back.I also let them know about the used hypodermic needle on the ground in front of their building, but they laughed it off and blamed it on “a crackhead.” It’s still there.
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August 2023 by Loves LSU
I have been going here for years. They do good work and and honest and helpful.
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July 2023 by Catherine Johnson
Had an 1 pm appointments. Got there at 12:30 to change air. Condition hose it is now 3 hrs later and I'm still here. Every one who was here when I got her and everyone who cam after met is now gone. Not very happy at the moment. Would be happier gad they fixed my car in March when I first can but that's a long story for another day.Service: Air conditioning
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June 2023 by Adam Jenkins
These A-holes wanted to charge my wife $1700 for pads and rotors and made her feel uncomfortable about wanting to shop around. We’ve gotten it taken care of for less than half of that amount. My only advice is if you’re a female, don’t let these guys try to upsell you or make you feel forced into using their service. Shop around. Scumbags.Service: Brakes
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April 2023 by Anthony Eskano
I got my truck aligned at Firestone and the guy that did the job amazed me my steering is set straight, I'm happy with them Firestone shall get all my customers. Black Bayou Charter's.
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March 2023 by Ron Langlinais
One of my tires had a slow leak, brought the vehicle in to Firestone without an appointment. In less that half an hour the leak was located, an acceptable resolution was agreed upon and I hung up. No more than 20 minutes later I was notified the vehicle was ready for pickup. Outstanding service, very pleasant staff...Very pleased!Service: Tires
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March 2023 by Anna Husband
Made an appointment for an oil change, inspection, and tire rotation. They do not do inspections at this location, but I still went ahead with the other two services. The service took 3 hours even though I had an appointment. The employee was rude when I asked the status of my service. I was charged $120 with no invoice or receipt, and when I got to my car, none of my tires had been rotated.Services: Tires
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March 2023 by Garrison Turner
Awful experience for me. I needed two rims changed, and I already had the rims. Called yesterday and was told to come by in the afternoon since it will only take “10-15 minutes.” I asked if I needed an appointment and they told me no. So I stop by after work, and the say they are too busy and to come back at opening the next day. I asked if I needed an appointment. They said no again even though I asked to get an appointment. So I wake up an hour early to make sure I’m there right at opening. I was told by the worker they have no technician and that whoever told me to come at opening lied. Things would have been better, but there was no “sorry,” and the man at the counter was honestly pretty rude about the situation. Big waste of time. Will not be coming back.
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March 2023 by jennifer Davis
Very fast service and you wouldn't know very affordable to people that just pass up fire stone stop and visit Firestone on Pinhook.
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February 2023 by Wyatt Beachy
Went in and asked them to refill my oil. Instead, they "fixed" my power steering pump and neglected to change my oil. Brought the car back for an oil change again, which they managed to do. Fast forward two weeks: my power steering pump, which was completely fine beforehand, is now broken. DO NOT BRING YOUR CAR HERE.Services: Oil change
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February 2023 by Gloria Moses
The store checked and checked but couldn't find the leak, they were using soapy water by squirt bottle. They never did find where the leak was, they did note a slight flat spot on the rim. They assumed that, that was the reason for the air loss. Naturally with their recommendation the rim repair service was more than happy to true the rim. I was back in less than 15 minutes Low pressure. Well they then went to work in earnest and after 10 minutes and through search found the leak. In the past Tire Service Stores would dip the whole tire and rim in the water, finding a leak was quick and sure the hole in my tire ended up costing me $200 and 5 hours, for the cost of a plug patch. I have experienced failure to find a repair tires before, because the service tech did not have a water barrel to find where the tire was actually needing repair.
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February 2023 by David Seiber
Worst experience I’ve ever had! Poor staffing and extremely high prices that you won’t know until the service is done! I’ve had a Firestone account for YEARS and today is my last day as a member! I will pay it back I full and shut it down!Service: Oil change
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December 2022 by justin pitre
They are supposed to open at 7. It is 7:26 at the time of this review. There are 6 of us still waiting outside the door. No one is here, not inside the shop or office or anything. Horrible service. Will never come back
