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February 2024 by Kenneth Fusilier
Care specialist, and vehicle management specialist
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February 2024 by Carol Fox Behrens
I was satisfied with the tire rotation and the free courtesy check. My vehicle is 10 years old and I have always taken it to Firestone.I have bought all my tires there and purchased the lifetime tire rotation, wheel balance and lifetime alighment.
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January 2024 by Rick Sonnier
Tim and his staff alignment balance tire rotation this is one of the best Firestone in Lafayette la
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January 2024 by Paul
When i dropped my van off I spoke with Tim the manger and told him what was going on and if it was possible to have my van fixed by Sunday so I can go to work on Monday he said he was do his best and he told me he would update me and he did they found several other things wrong he said he would do he best to have to van ready but he also told me there was a chance he wouldn’t have the van ready if the parts were not available on Saturday morning Colby called me and said my van was ready i told Firestone in ambassador Caffery thank you very much Tim goes out of his way to make sure the customers are taken care of
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January 2024 by E Price
U guys have a great team there!
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January 2024 by Mindy Portier
This is the place we take all of our vehicles for service. We trust them and we are grateful for the excellent customer service we receive.
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January 2024 by Melissa Hardy
I am extremely satisfied because of their employees: Tim and Chris. Before I even came in, Tim took the time to answer all of my questions on the phone, with respect and patience (because I didn't know how these appointments work.) When I arrived, Tim was managing several customers . He was very adept at acknowledging each customers’s needs and multitasking, all while maintaining a calm demeanor. Chris helped me when I came to pick up my vehicle and provided the same type of warm, personable service.In a time when everything is handled by computer, Tim and Chris’ people skills made my experience much more pleasant - and I am much more likely to return because of them.And, my car drives like a dream - feels brand new! Thanks!
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January 2024 by Tammi Davis
Tim explained everything to make sure I understand the services.
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December 2023 by Dave LaBorde
Very satisfied with the company and especially the employees. The were professional, helpful and most important - nice!
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December 2023 by Mike McIntosh
Oh hell yeah, dependable, helpful, Recommend "Bridgestone tires AT's
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November 2023 by Chavon Trahan
I've had many of my vehicles serviced here. Tim and the entire staff provide excellent quality work and prices you can't find too many other places. They stand behind their work.
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September 2023 by Lauren Gatenby
Work was fine but rushed. Was left with grease all over my rims to wash off and customer service was a bit rude and I was brushed off.
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August 2023 by Loran Milliman
Nice people, lobby is clean to wait, comfortable chairs, vexing and tv while you wait for tire service.
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August 2023 by Freddy Carballo
In the web it read they open Sunday from 8 to 5 but once you arrive at the location and sit there you realized at the door it said 9 instead of 8. Nice way to wake up Sunday morning.Service: Steering & suspension repair
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July 2023 by Joycelyn Thompson
I've never had an issue with this firestone in Lafayette before this morning. The customer service that I received this today was horrible. I was the only customer in line but the guy was on the phone with someone as though he was waiting for information, when he ended the call, he began to get my info when he had another call and started to give them info. I'm still trying to be patient. After he finished that customer, we went outside to get mileage. We walked back in when he took another call & proceeded to help them. Not sure what firestone policy is but most service personnel would have told the other customer to hold until he got me checked in. I was coming in for tires to be rotated in one car and was coming back for AC work on another car, but because of this one guy, I'll give someone else my money. Thanks
