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November 2025 by D LaCour
Beautiful new facility. I told salesman that I was just looking, that my old car needed work and I wanted to know what car I wanted IF I had to buy one. He tried to pressure me into buying one right then. The manager test drove my old car and kept my keys to make us wait a long time before we could leave, then he came to talk to us. It felt like I was at a timeshare sale, where they're trained to hold you up and pressure you in hopes that you'll cave. A few days later, I learned I needed to replace my car and bought a car elsewhere, from a very nice no-pressure salesman.
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November 2025 by Riley Reed
Great experience! Our sales man Jonathan went above and beyond for us! Very kind service, great environment and overall amazing!
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November 2025 by Joe Thomas Jr
The staff and atmosphere are amazing!
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November 2025 by Jen Bracey
Had a fantastic experience with Giles for the 2nd time!
We returned to purchase our 2nd Subaru from them and the experience was nothing short of amazing. Christian, Chris, Troy, and Dennis did everything they could to make it happen and it did! And from 2 hours away, they truly provide a Ritz Carlton experience, that is why we came back and will keep going back to Giles Subaru! Thank you for always taking care of our family!
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October 2025 by Erinn Quinn
I Always have an excellent service experience at Giles Subaru. Great customer service!
However, so much money spent on this big beautiful new dealership and there are no changing tables in the main waiting areas bathroom or the service areas bathroom this is the second time in two weeks that I have brought my baby with me and changed her on the counter next to the sink (in the main waiting area bathroom) and today on the ground (in the service area bathroom)
Such a small overlooked thing to most people makes a big difference to a mom or dad who has to bring their little one with them when they get a service.
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October 2025 by Auriel Campbell
Great experience with Amelia! She was warm, knowledgeable, and concerned about what best for me. This is my 3rd Subaru and will forever be loyal to Subaru. If you go in, ask for Amelia!
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October 2025 by Hazard Gaming
Absolutely come here for your next vehicle purchase, top tier service and professional team. Brennan & Brady know their product extremely well, they helped me and my wife into our WRX Premium, let us do 2 test drives separate days and answered all questions and concerns, 100% recommend getting with Brennan or Brady for your next purchase they’ll hook you up. Management and finance are amazing also, efficient and value your time.
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October 2025 by Ruth V
This is what the car buying experience should be!! Smooth process from beginning to end with Kip Cormier. He went above and beyond to explain everything. I can’t say enough good things about Giles Subaru! Love my new Crosstrek!! Thank you Kip😊
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October 2025 by Laura Domingue
Amelia Broussard gets 6 out of 5 stars! She never gave up trying to find a vehicle that I would love, even searching other Giles dealerships until she found something perfect. Ask for her at Giles Subaru the next time you need a vehicle!
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September 2025 by Chris Tanner
We had such a pleasant shopping experience at Giles Subaru and most of the credit goes to Brady Sturm who helped us select a vehicle. He was so knowledgeable about all of the features on all of the cars we looked at which made it easier to narrow down to our final choice. The facility is very clean and everyone we met was friendly. No pushiness and it was a very laid back shopping event. And of course, we love our Subaru as this is our 3rd one in a row. We drove our first for 89,000 miles before trading it in and we never had a single service visit for it except for regular maintenance. This was the first dealership we visited when looking for our new car and we never left to go anywhere else. After meeting Brady, we knew we were going to purchase our new vehicle from him.
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September 2025 by Shawna Kellum
Great experience all the way around, thank you Tiffany Babb!! We appreciate all your help. Will definitely recommend you to friends and family looking for a vehicle!! Giles Subaru- 5 stars 🌟
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September 2025 by Jerome Tall
We just purchased a Subaru Outback Touring XT. Very nice sales person, Kip. He helped me on deciding which one to buy and was very patient with me! Definitely would recommend him and Giles Subaru to purchase your next vehicle!!
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September 2025 by James Rushing
The staff was great especially Kip buying a new car was one of the most enjoyable times I have ever had when purchasing a new car
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September 2025 by Spencer Bev
Took my Subaru wrx here to get the AC fixed last minute before selling it. They went above and beyond to get it repaired in time. Thanks especially to Phillip and Rita for the outstanding service!
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September 2025 by Mrs Green
The worst buying experience EVER ... I would
‼️NEVER NEVER‼️buy from Giles Subaru In Lafayette again. Long story short . My daughter was APPROVED for an auto loan. Our sales person's Christian and Tiffany very patient and professional awesome .. 3 hours before driving an hour and half. I received a phone call that the vehicle was sold . How could this happen ? It was already approved and insurance provided the morning of. Only a manager can override such an approval. I asked CHRIS when I arrived at the dealership who sold the vehicle and it was quite obvious.. Knowing everything was already in place for her to sign paperwork that day A clear answer was never given by CHRIS which was very unprofessional and unfair. (His face expression said it all )We had previously sold my college daughter's car the day before. So we were out of her vehicle and the vehicle she was purchasing that day. We had no choice but to continue the trip to the Lafayette Subaru location. CHRIS said he would make it right .‼️ LIES‼️We get to the dealership and we had 2 choices an old 2014 Avalon which was a joke and a Kia suv which both vehicle was not something she wanted. We were there to sign paperwork for a Honda Civic. Why would CHRIS override an APPROVED vehicle for one customer in order to satisfy another customer. What made them so much better than us.Why wouldn't he offer them the two vehicles he offered to us. Since no one's application was attached to the Avalon and Suv Kia he tried to sell us. After almost 4 hours of disappointed searching for a vehicle. Which should have been an hour trip just to sign paperwork for a Honda .Christian and Drake was able to help us find a vehicle . Our 3 sales people that help us fix this MESS of a purchase. Christian,Tiffany and Drake were amazing !!! To say CHRIS is the general manager. His actions was one of a very unprofessional and unethical salesman. Ended with Purchasing a vehicle with a higher note then intended for my college daughter. Thanks CHRIS great job on screwing us. You should be proud.
