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June 2023 by Dawn
This is horrible service we waited in line for at least a hour.The staff is so slow
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March 2023 by Lindsey Stanford
The couret farms location specifically has the worst customer service I’ve ever experienced at a bank. Not just once or twice, but consistently rude and seemingly unable to perform small tasks correctly. Incorrect deposits, miscounted cash back…these are things that I should be able to count on my bank to do accurately and Hancock misses the mark every time.
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January 2023 by April Young
Horrible customer service from manager Aaron on today ! Team doesn’t follow directions and very rude to customers ! I asked for corporate number and he told me I can google it & that’s totally fine so while I’m looking up the number I thought I would leave a review also . Definitely taking my money to another bank
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July 2022 by Lauren sam
Horrible horrible service most definitely dont reccomend. Save your money and do to chase. Because they dont care about and will leave you waiting.
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January 2022 by Elizabeth Davis
This is a horrible bank! Don’t go in there unless you have an hour waiting. The employees are very rude and do not want to help you. I will try another Hancock Whitney only because it’s too hard to change banks and hopefully the other branches will be better.
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September 2021 by DIY Mobile Home
I’ve received better service at the dmv and post office. This location is horrible. These guys are forcing you to bank with someone else. Inconvenient hours, tellers don’t acknowledge you, and horrible customer service. Additionally, you can’t deposit money at the ATM so that’s why cars are wrapped around the bank everyday. I don’t see this branch staying open very long!! If I could describe this bank in one word: DISASTER!!10/6/20 Update: Please stop responding to these negative reviews with a canned “5 Star Experience” message. By not addressing the specific issue, you guys only cement the view that your bank doesn’t care about the customers.
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June 2021 by Carol Broussard
Good friendly, quick service. Very professional workers.
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May 2021 by Linda Solomon
Scotty Gardon Is awesomeThanks for helping me with my bank paper I truly appreciate you and will recommend to family and friends
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April 2021 by Maggie Timmons J
Whoever came up with the design for this location failed!!!! You should have built a bigger location with a bigger driveway. The owners of the bank had to know that it would be a busy location especially since y’all bought MidSouth and closed the location in Carencro. I have been working in banking for 6 years. Y’all should have plan better for the drive thru so it can be as fast as possible.
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April 2021 by Theresa Johnson
The customer service here sucks they took to you wreckless no help at all
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January 2021 by Rebecca LeBlanc
I was happily a MidSouth customer for years. Never had a problem, only pleasant experiences with staff. I did not choose this bank. They bought out MidSouth. Second time I’ve had that happen, intentionally choosing to bank with a smaller hometown bank only to have it bought out. It takes too long for deposits to post. I’ve noticed transactions changing order on my online banking requiring me to incur overdraft fees. This practice is incredibly common with big banks. The drive through lines can be absurdly long at times and they closed my favorite and most convenient branches.
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October 2020 by Mr Glenn
I’ve received better service at the dmv and post office. This location is horrible. These guys are forcing you to bank with someone else. Inconvenient hours, tellers don’t acknowledge you, and horrible customer service. Additionally, you can’t deposit money at the ATM so that’s why cars are wrapped around the bank everyday. I don’t see this branch staying open very long!! If I could describe this bank in one word: DISASTER!!10/6/20 Update: Please stop responding to these negative reviews with a canned “5 Star Experience” message. By not addressing the specific issue, you guys only cement the view that your bank doesn’t care about the customers.
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June 2020 by Peggy Gauthier
I have not had any problems switching over to Hancock Whitney. Had one issue when first transferred, being put in the wrong checking account type. Went in to the Pont des Mouton branch & it was resolved immediately. The next month I got a credit for the $12 service charge. My only complaint is the ATM. THE change in location of the ATM, is much better, but still not enough room in the rear of the building, to get out, when vehicles are parked behind the bank and in the extra parking spaces. And when both drive through lanes are blocking exit.
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June 2020 by amber sampa
Since the merge from mid-south, everything went down hill. Time to switch banks, y’all are the most inconvenient bank I’ve ever been with. I tried to give y’all a chance but I can’t anymore.
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May 2020 by Amie Pitre
They are soooooo very slow here!! I swear, every time I come through the drive thru, it takes 20 minutes or more! It's ridiculous! ?
