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February 2024 by Helen Shoubridge
My husband and I were on a long trip - home to Australia from England via USA. Travelling through the southern states, I was badly in need of haircut. The lovely receptionist at Doubletree said the local JC Penny was a great fallback to go to when you don't have an appointment. The best thing about travelling is meeting new people. The hair salon specialists were all amazingly friendly, knew what they were doing, and could not have done more to help. Interestingly, the price was very reasonable - especially when you consider i am converting Aussie dollars to US dollars. The young lady who did my hair (Sorry, I am rubbish with names), told me about her experiences with just moving to the area and gave me some great tips on what to do in Lafayette. The salon does looks tired, and that's OK due to how lovely, welcoming, and professional the staff were. They were a godsend on our trip.
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January 2024 by Sherry Joubert
My work group had an appointment to take pictures for our manager. We were from out of town and got cancelled as we were walking in the store. We decided to take our own pics since driving all this way and they couldn’t fulfill our time. Needless to say this woman who works for JCPenney helped us take our random pics. I don’t know her name but thank you so much for sweetheart. We left with happy memories.
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January 2024 by Linda Morris
It almost has nothing in this store
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January 2024 by Crystal DeMoura
The Northside JCP is soooo much nicer! The clothes were scattered and in disarray. The dressing room was just 2 stalls and no lock on the door.
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November 2023 by Jeffery Fremin
Rude. Didn't apply for the credit card. "JC Penny appreciates it's customers who don't want to save money." That's why the mall is dying. In addition to adding freaking storage units in the old sears and everybody closing at 7, leaving little time for working people to shop, of course.
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October 2023 by B. J.
The last time I went to JCP, I vowed to never return because of co-ed dressing rooms, but I couldn't find what I needed anywhere else, so I broke my vow. I was quickly reminded why I will never return. Ew. This store is dank and probably not safe. One dressing room with 2 stalls, so of course there was a line, but not a long line since there are very few customers in there. The dressing room stunk and the cloth bench was saturated in a variety of liquid stains. When I finally found the cashiers, the one I ended up with tried to high-pressure me into getting a JCP credit card. Seriously, I had to say no at least 5 times, but most likely more, and then she guilt-tripped me when I didn't make a donation. I will donate to who I please when I please and I certainly won't do it through JCP. Shut it down and hose it down with bleach.
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September 2023 by Riveny Dugas
Good price but poor customer service at checkout...
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July 2023 by Ms clark
There is no one to help you. The store is not the same at all. very disappointing.
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June 2023 by Todd Wedlock
My wife asked where something was located in the store and the sales associate was rude as hell. So sorry that she was interrupted to answer a simple question. Absolutely uncalled for. Will not be back to this store. You actually lost a sale because she put the merchandise back and left the store.
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April 2023 by Avis Domingue
Employee Dawn so helpful...gave us offers on name brands and quality clothing .We like our purchases for spring and summertime.
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March 2023 by Sheryl M. Curry
Decent amount of inventory esp for clothing. Adequate stock of men's suits and pants. The day I went over the weekend, there were three associates at the checkout keeping everything going smoothly.
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February 2023 by Melvin Credeur
A ghost of the past, unfortunately almost no personnel, stock was low, but items were hung properly and folded items were organized.
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January 2023 by Scott Greer
Very low stock, unknowledgeable employees and an outdated POS on the return desk.
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January 2023 by Joy Norred
There was not an abundance of merchandise in the Acadiana Mall. I had to go online to get a larger size that they just don't stock. The prices and selection online was vastly better.
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December 2022 by Youlonda Donatto
I love JC Penney. You can always find great deals there.