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January 2024 by Sherry Joubert
I love Joann’s. I have to travel a bit to get to one. Every chance I get I stop. I have to say Lafayette Joann’s needs to clean up. Messy restroom and store. I will continue to shop Joann’s.
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January 2024 by Kevin Bernard
Was almost forced to pay a 25 restocking fee on an unopened factory sealed and wrapped sewing machine. Two different employees assured us that it only applied to opened equipment. These restocking fees are almost as ramped and unapplicable as some establishments asking for tips. Please get your stories straight and educate your staff.
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October 2023 by Monica Matt
Asked two workers for help with a special wreath. Neither one would help me. Both told me just to order it online but I was already at the store. Drove from Opelousas because it said online that the store had 18 in stock. Now it's costing me $10 for shipping.
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August 2023 by Casey Sedotal
My first time there. Got the app and saved some money. Everyone was very pleasant.
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August 2023 by Issac Daniels
The black heavy set lady with the navy bandanna on her head is so rude!
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May 2023 by Daniel Stamp
The most unhelpful people I've met literally just brush you off without actually helping
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March 2023 by M B
I shop at JoAnns often. Today in Lafayette there was a young lady working that I hadn’t seen before. Sorry I didn’t get her name but this young lady knows her customer service skills. She was polite, friendly and very helpful. Thank you Cashier, 831210.
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February 2023 by Joyce Dugas
It would have been Better if they had a working Electric Cart for us who can't Walk very well. I used to be like a kid in a Candy store with them, but now, I almost dread going in their store.
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February 2023 by Mr Ross
Worst customer service I have ever experienced. My first time shopping at this store in Louisiana and my last. The store in texas had more employees yet all were very friendly. Unfortunately, due to cashier rude behavior I will continue shopping at hobby lobby and Michael's.
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February 2023 by Stephanie Bieber
I love the personnel at my store as well as the products
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December 2022 by Shari Wallace
I usually enjoy shopping at Joann. But this morning there was a really rude girl at the material counter. Really short temper and rude! Wearing Maroon and beige pajamas.
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November 2022 by Jezebel's Fascination
clean organized store, but seriously terrible customer service and there is NEVER anyone at the register unless the line is wrapping all the way around the other side of the counter....
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October 2022 by Chris Hebert
My wife loves this store. I go to keep things even. They have stuff not just for fabric we also get items for costumes as well.
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October 2022 by Julie Horne
Its ok, I think their fabric section has gotten smaller they only carry 2 designs of liverpool bullet fabric and nit many of spandex either and its is nit as well organized as it was a few years ago it was a lot easier to find what I was looking for..the clearence section was a mess I know its hard to keep it organized but its also hard to look thriugh ..
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August 2022 by Kasy Cuthkelvin
Great selection for a bunch of different crafts and hobbies! Great customer service! Definitely happy to sign up for their program and look forward to shopping here! The sales make the prices doable! Thanks for a great experience.
