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March 2024 by Kiran Chachere
I got my eye exam and prescription glasses there. Everyone was very friendly and helpful! It awesome that was my glasses were ready in couple of hours! It was worth going inside the Mall for the wonderful experience!
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March 2024 by Doreen Tolson
Customer service was the best! The consultant was very knowledgeable and extremely helpful, she put your ratings over the top. I love your selection of frames but it is the Customer service that will keep me coming back.
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February 2024 by Tiffany Shaw
Everyone was nice and helpful. The doctor who performed the examine was patient and answered my question. The ladies who helped me pick out my glasses, I felt they were invested in me looking my best beautiful self!
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February 2024 by Eloice Landry
THERE ARE A COUPLE OF VERY UNPROFESSIONAL RECEPTIONISTS EMPLOYED HERE!! 1 LIED ABOUT RETURNING MY CALL TO VERIFY MY INSURANCE ON SPEAKING TO HER THE PREVIOUS EVENING. SO BEING THAT SHE HAD NOT RETURNED MY CALL, I CALLED AGAIN THE DAY OF MY APPOINTMENT AND IT WAS ANOTHER RECEPTIONIST PERSON, WHO RUDELY KEPT CUTTING ME OFF WHILE I WAS TRYING TO SPEAK AND THEN SHE HAD THE AUDACITY TO PUT ME ON HOLD!! I HELD ON FOR 8 MINUTES AND FINALLY JUST HUNG UP. THIS IS NOT A GOOD WAY TO BEGIN FOR ANY CUSTOMER THAT IS SPENDING THEIR MONEY IN YOUR BUSINESS!!VERY DISAPPOINTED!!?
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January 2024 by Jess M
Ms Christi in Lafayette is the best!
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October 2023 by Randall Breaux
Mrs. Dawn and Mr. Bryson were extremely helpful.My 8 yr old Grandson with autism had broke his frames, and was unable to see without his glasses. Even though his glasses were not purchased through them , they fixed him up with a set of frame to put his lens in. Thank you very, very much Mrs. Dawn and Mr. Bryson. You are awesome.
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October 2023 by Elizabeth Delafosse
I was welcomed when I walked through the door by Ms Monica. She was very friendly. She quickly helped me choose the perfect pair of glasses for me. I would recommend purchasing your glasses from Lens Crafters.
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October 2023 by Kaedyn Kelley
LaQuanta was very professional, friendly and helpful. Your customer service is why I will remain a loyal customer. The 30 day period to be sure that your glasses are correct is a huge comfort in knowing that I will have the correct eyewear. ..Shawn Kelley
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October 2023 by Christina Jamison
We went to Lenscrafters at 615 just to look at glasses with my daughter. Ms. Devon assisted picking out the perfect pair and Mr. Bryson had them ready 4 minutes before closing. I was beyond excited. Thank you so much.
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September 2023 by Eva Vincent
I needed to purchase a new pair of eyeglasses for my grandson who was working out of state in a remote area. I had the prescription and visited several eyeglass stores. At one store, I saw an employee speak very rudely to a customer. I decided to read the reviews for each store. I saw many bad reviews then was impressed by reviews for Lenscrafters. I decided to go to the Lenscrafters Store at Acadiana Mall. I was greeted with a smile and welcome by Dawn who was extremely patient and helpful in selecting the right pair of glasses. The glasses were ready in about an hour and I was able to overnight them to my grandson. She suggested that I inquire on whether he had a warranty on the broken glasses which were purchased a few months ago in another city. I took her advice and was so happy to hear he could get a new pair of glasses that were very expensive. He needed glasses immediately so he will eventually have two pairs. My only complaint is that at my age it was difficult to walk to the location from the parking lot to the store in the mall on a very hot day. But it was worth it. Thanks, Dawn.
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August 2023 by Jordan Schultz
LaQuanta at lenscrafters was so helpful with my glasses adjustment and the pickup of new glasses! I would recommend anyone come here for your glasses needs.
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August 2023 by Eddie Howard Jr.
Kristi at the lens crafter is top notch. My glasses had broken and she was able to help me get it repaired within less than 20 minutes. Her work ethic and demeanor is a true example of what customer service should look like. Thank you again Kristi!!!
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August 2023 by David Abshire
LaQuanta was Awesome! She helped me pick out the perfect frames for my needs and my vanity lolNeed more people like her ?
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August 2023 by Andrew Molina
Mrs. Devon and mars Monica were super nice and greeted me at the door, excellent customer service and dedication to her business
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August 2023 by Briana Schwartz
I wanted to give a big shout out to the individuals at this store, but the one that went above and beyond was Devon! She was very helpful, polite and the easiest individual to explain to exactly what I was looking for in the perfect pair of glasses! This was my first time coming here and I won’t go anywhere else again! Thank you, again!!
