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October 2023 by Mary Broussard
I had a bad experience at LOFT today. I was checking out and told the clerk I wanted to use my LOFT cash and gave her the receipt I was given with the LOFT cash noted as that was all I received. She insisted the clerk should have given me a pink paper that represented the cash. When I told her I wasn't given anything but the receipt that lists all the LOFT cash she insisted I was WRONG and I had to have been given the pink cash paperwork. I asked her if she could help me look it up as I had the receipt and am a LOFT card holder, but she just kept on insisting I was wrong and she could not help me. I used to enjoy shopping at LOFT but apparently their staff doesn't want to help their shoppers anymore.
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July 2023 by Connie Deville
Always great quality! Customer service excellent!
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May 2022 by Nicole Deville
The clothes or good quality but the service is Rude and snobby! I hate going in there because it is that way every time! Today was no different.
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November 2021 by Brenda David
I returned a coat. The lady taking my return was incredibly rude. She acted as if I was bothering her. I had to hold the large coat in a bag instead of her taking it and hanging it up behind her. With the discounts on the loft.com site, I will not be going into the Lafayette storefront again.
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July 2021 by Khalisha Gatlin
They won’t even acknowledge me when I walk through the door. I gave the benefit of the doubt the day before but I came back and the same thing happened. The very next person was greeted and told what sales were going on. I left. Snobby and rude. I can spend money elsewhere.
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July 2021 by trudy costantino
Not a great selection. Too much teeny bopper, overpriced with snobby personnel.
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July 2021 by S P
Great selection. Wonderful product. Terribly snobby staff. Can't even get anyone to aknowledge your presence. Rather shop online. Sorry Loft. You can do better than that in this small town!
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June 2021 by Tim Tate
Love the loft. Bought shorts and T-shirts for my daughter.
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May 2021 by Molly Chiasson
Didn't feel it was necessary for the safety of others or myself to wear a mask
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April 2021 by P C
Great selection. Wonderful product. Terribly snobby staff. Can't even get anyone to aknowledge your presence. Rather shop line. Sorry Loft. You can do better than that in this small town!
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October 2020 by Janay Thompson
First time shopping at LOFT and the clothes are of good quality!. The sweaters are currently $29 dollars and the leggings are $25. I am satisfied with my purchase and will be back soon.
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January 2020 by Sarah Fogle
Definitely not the most friendly staff I've encountered. I'll definitely spend my money elsewhere lol
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November 2019 by kathy hawkins mclain
I bought two items but salesladies didn't care to help n anyway possible...maybe they don't have sales quota...
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November 2019 by Just Me
I stopped in today looking for an outfit for an upcoming trip in December. This really sweet associate, Leigh Ann L. was really helpful and even told me she would help me pick out clothing when I come back in a few weeks. Such a gem! Yaay...I feel like I have a personal shopper. .
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August 2019 by Lynn Lasseigne
The Loft was very nice. They are a little on the pricey side but had a lot of half price, which makes it able to afford to buy. I enjoyed it! Got a pair of slacks.