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February 2024 by Madison Amazonas
Great service, great staff and makes you feel like top priority.
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February 2024 by Thang N.
As a loyal customer who has spent more than 7 grands in repair at this location, I'd avoid this place at all cost. This place used to be my to go for all of my repairs and maintenance but my last few drop-off for repair were nothing but nightmare. Every time I wait to pick up my cars, I always hear customers screaming at the reception. My recent experience at this Pep Boys location:Cars were dropped and were not worked on after three weeks, multiple times.I never get call backs, even when the service was completed and my fully-serviced car just sit there for days for no reason at all.I was called to pay and pick up the cars, however the issues were never worked on.When I brought up my dissatisfaction respectfully, I was told "You're not happy with our service yet you keep coming here." . Which I found extremely insulting as a regular customer here. Guess what? I am not coming back, Stan's Auto Center down the street is my new go to for car repairs now. The reason I gave this location 2 stars because I my experience used to be excellent that recommend this place, until it turns in to a mess recently.
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January 2024 by Jared & Meagan Corby
Staff was super helpful and extremely knowledgeable! They were able to get needed parts and change my brakes in a short amount of time at a very reasonable price.
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January 2024 by Peggy Broughton
Very professional experience.
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January 2024 by Nate Camp
Went in to get an alignment because my truck would pull to the right after looking at my truck for an hour I was told they could not do the alignment because of steering issues, but could not tell me exactly what needed to be done ..was told nothing on how to fix my problem to be able to get my alignment done..Would not recommend pep boys to anyone!!
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January 2024 by Kristin
The guy checking me in was more than just rude, he was yelling all because I questioned a price, insisting that I sign even though price was incorrect. I signed then asked him if he was taught to sign when the price was incorrect he literally picked the pen up and scribbled the incorrect number out psychotically! It was extremely difficult to fathom being treated as if I were subhuman. Oh and 2 other employees all men (I'm female) were present during this debacle and didn't utter a word. I will never ever go back!
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January 2024 by Beverly Edmond
I had an educational experience with two knowledgeable employees Aaron Broussard and Lamont both knew what services were needed for tires and alignment and check engine light services were done in a decent time span and will recommend store to my family and friends Thanks Pep Boys for your great team at this store!!!
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January 2024 by Christopher Castille
Customer service was great and the work was completed fast!
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January 2024 by jcv432
Would be 5 stars but Troy is so rude. We just spent 2 thousand dollars and he could care less. Such a jerk.The work they did was terible. Shoving paperwork in customers face. Didn't want us to read it. Didn't want to process the payment. Rude. Did not want to open the store on time. Shoved the customer out the door after threatening the customer with violence. Had his boy help him out. Wow. What a way to treat someone first thing in the morning. Maybe don't work with the public if you hate when people show up at your place of business at 710am. Troy threw a fit because we showed up when they were supposed to be open. I knocked bc it was after 7am. They both were big mad because I wanted to pay for my van. Makes zero sense.
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January 2024 by Josh
Terrible experience. Troy was rude. Would not open the store on time. Would not process the payment the way it was supposed to be done. Did not want us to read anything before we signed it bc he said he didn't care if we understood or not. Told me to leave and that he was gonna teach me a lesson then pushed me out the door. This is after we spent almost 2grand in there. This guy and his boy will ruin this business. It's sad that he has to beat up on disabled people and be rude to senior citizens. What a joke.
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December 2023 by Dylan Finley
They told me 1 hour to do all 4 tires, I showed up at my appointment time and they had my car on the lift in minutes. An hour went by and I had my car keys back. Job well done and the car drives so much better with those new tires.
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November 2023 by Ravis Castille
Shout out to Pep Boys of Lafayette. I needed servicing on my vehicle including new tires and a wheel alignment. Aaron Broussard was there to assist me throughout the entire process. His customer service was unmatched, and made me feel at home. The pricing was more than reasonable, and their mechanic Pat did a great job on the services need. Highly recommend!!!
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November 2023 by Christina Angelle
They are always so helpful, patient, informative and fair. They are also quick and easy to work with. They took the time to make sure I understood exactly what was going on with my vehicle and kept me updated thru the process.
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November 2023 by Jared Haynes
The whole process went bad after the appointment and online purchase of "in-stock" tires. Associate said tires were not available when I arrived, mechanic was still at lunch at my appointment time, and debit card charged twice for same installation!!!
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October 2023 by Marie Ancelot F.
We’re pleased with the service we received this afternoon to replace our low beam passenger headlight on our suv. It took well under 30 minutes once Aaron completed our intake document at one of the front counters. The waiting area was comfortable.
