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April 2023 by Darian Cline
Absolutely horrible customer service. I walked in 10 minutes til closing because I knew exactly what I needed. They made sure to let me know that they closed in 10 minutes. My wife was finishing checking out at Target so that I could make it here in time. My wife made it to Rack Room right at 8:56 and they had already locked the door. They told her she couldn’t come in, and locked me in the store. I asked Quanza if it was locked and she said yes. I told her my wife had my card so she would need to come in. The lady had the audacity to say she’ll have to slide the card through the door and refused to open it. Which made no sense because she was going to have to open the door for me to leave out any way. Needless to say I left without the shoes!
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February 2023 by Olivia
Fantastic experience. My husband and I both left with great tennis shoes/ workout shoes and one pair was even half off. Great customer service too.
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February 2023 by Kim Faul
Good selection and bogo also!
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December 2022 by clara Harrell
No 2 inches, in senior dress shoes or booties
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September 2022 by Sunflower
Wanted to purchase dressy "clear" heels. I found a pair opened the box to try and someone left there sweaty foot residueVery nasty and these were $50 definitely check the shoes for wear marks because they'll sell you used shoes without a care in the world
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August 2022 by Amnah Shalabi
Worst customer service ever received! Especially on the cashier
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June 2022 by Johanna Guilbeaux
Great customer service and shoes of all kinds
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December 2021 by L Fontenot
More variety at great prices.I went to Shoe Carnival in August to get my pre-teens boys some shoes and they only had a small variety. So this time I decided to go to Rack Room which was suggested by a friend. I am completely satisfied and so are they.
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December 2021 by Kevin Vincent
Good selection
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November 2021 by Google user
More variety at great prices. I went to Shoe Carnival in August to get my pre-teens boys some shoes and they only had a small variety. So this time I decided to go to Rack Room which was suggested by a friend. I am completely satisfied and so are they.
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August 2021 by Lacombe dad
Great store. Clean, neat and organized. Staff super friendly
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August 2021 by Praveen V
This store was my favorite for shoes since my arrival in Lafayette 2 years ago. I always went there to get shoes for the entire family, however my last visit I decided never to go there again. All my previous visits the sales person was a woman, who was always nice to me (and others), but on my recent visit the man there was very rude and completely not helpful. I found him very arrogant too. May be he was having a bad day, but guess the store lost a loyal customer.
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July 2021 by Paolina Perez
Very invitimg when you first walk in...smells super clean. Well organized.
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July 2021 by Tha Review Goat
My kids & I had the worst experience ever today at this store! From the time we walked in the store until after I checked out we were THE ONLY ONES being watch when there were other people in the store. What’s really sad is my 8 year old & 14 year old were being watched the hardest. I don’t like to bring race up for situations like this but they made it soooo obvious being that we were the only blacks & the only ones being watch. You guys will NEVER ever get another BLACK DOLLAR from me ever again!!!! It’s ok to watch your store but make sure you watch all colors! Not all black people steal
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July 2021 by Edith Handy
My one stop shop for shoes for any occasion!
