-
January 2024 by Kaitlyn Holley
Service is always 11/10, so happy I found Robert M's several years ago!
-
October 2023 by Mary Venable
Did a consult awhile back. Due to work, I had to keep rescheduling. Since retired - again called them to move up the appointment. Retirement is not for me so I am going back to work. They did not hesitate, grumble or fuss about moving both the cut/perm and the color appointments back up.The consults were amazing and many months before I had the actual cut/perm appointment. Mr. Robert listened to everything I said. Seriously listened...how do I know? Because many months later when I finally got to sit with him to do the actual cut and perm he remembered everything I said, everything we discussed during the consult!The cut and perm were excellent! He did have to leave at the very end, no big deal because the assistant that took over, Callie, finished it with the absolute best customer service ever!All staff is so friendly, kind, caring, listens to your every word AND takes it into account...Callie was so delightful, so pleasantly kind and had a great sense of humor. Robert M has an amazing sarcastically funny sense of humor as well - which I can greatly appreciate that! I super enjoyed this experience!I know the staff working in his salon have been through school, but you can watch him continually point out little things to them that exemplify a great customer service atmosphere! I have never, ever been so impressed by an owner of a place as I was with the way he pointed out the tiniest little things to the assistants so that they could learn what the epitome of great customer service should be like! I say if they are lucky enough to be working with him in his salon, what a blessing! They are learning from the best! So very impressed!Prices were way better than I was quoted elsewhere and so affordable! My hair was super long and they were so reasonable accordingly with price, style, consultation, everything!I cannot wait till I go back for the color! I am now a committed client of this place. They will have me until they close their doors, lol.You will not be disappointed, from the very first phone call to get the consultation to the end, exemplary customer service and great outcome all around!Go see them!!! You will never go anywhere else!Services: Perms
-
June 2023 by Stephanie Clark
While Robert M’s has been around a long time in Lafayette, it’s in no way obsolete. I needed a change - hair stylist, color, cut/shape - and made appointments with Robert and Pam (color wizard, um, specialist). I gave a few parameters and they worked magic. And while I loved the outcome, I suppose the real proof is that I was stopped no fewer than 3 times by strangers telling me how lovely my cut/color/hair was. Thanks Robert and Pam for giving me a little som’thin, som’thin back! ?Services: Haircut
-
April 2023 by Donna Comeaux
All you'll find at Robert M's is the top-of-the-line hairstylist and a very warm welcome!Service: Haircut
-
July 2022 by Stef Sees
Although the service is good and they provide nice haircuts, I was not pleased with my hair color. I asked for a balayage, and they basically bleached half my hair without blending. My hair was half black-brown and half orange.Services: Hair highlighting
-
May 2022 by lainie guillory
i was so excited to get my hair cut as i hadn’t had a cut in awhile. the day of my appointment they call me and cancel both me and my sister for our appointments. they want me to wait another week, which means 4 weeks in total. I understand cancellations can happen, but they couldve tried to squeeze us somewhere.
-
May 2022 by Joshua Savoie
The staff was very friendly and knowledgable! Every step of the process was first class. Thank you Lexie for a phenomenal haircut.Service: Haircut
-
March 2022 by Brandi G.
Been here several times for a haircut and would give 5 stars for that service. The stylists really listen to how I want my hair and it is always cut perfectly every time. I highly recommend seeing Donna for a cut. I gave 3 stars due to a very bad experience getting a color there. I saw Tori and I didn't receive no where near what I asked for. I also received several negative comments about my hair afterwards.
-
March 2022 by Katherine Alexander Kelly
I went in today for just a cut and style and was seen by Donna. I told her I was going to a Mardi Gras ball tonight and I’d made my appointment to get my hair done for that. She was pleasant during the experience until the end when she blow dried my hair and sent me on my way. I have very thick hair and just blow drying it makes it huge, a heat tool needs to be used unless it’s been air dried. I reiterated the entire time I was there that I was excited for tonight and to have my hair done and essentially paid $80 to do my own hair at home. I was uncomfortable and left and she clearly didn’t have enough time to finish the service and had stated she had 5 more clients that day. I am not a picky person and all I wanted was for my hair to be curled or straightened or anything. All of the other staff at Robert M’s that I’ve been seen by have been absolutely wonderful but I have had the same experience with this woman twice and I highly recommend using literally any other stylist there as they are all significantly more interested in listening to what their clients are looking for.Services: Haircut
-
December 2021 by Monica Fitzgerald
I’ve been a client at Robert M’s for at least 20 years and it’s by far the best salon in Lafayette! Robert, Lana and the entire staff are very professional and talented artist. They are always on time and you are treated with the upmost respect.I get compliments on my hair all the time!! Thank you CC, Pam and Ellen! ❤️
-
December 2021 by Judy Tilly
This is a very professional salon. First class service and attention to detail. Amazing hair wash and scalp massage. Mrs. Pam is the best colorist I’ve ever been to. She knows exactly what to do to make your hair look beautiful and natural. She is also fast!Services: Hair highlighting
-
October 2021 by Lucia Verdino
I have been going to Robert M's for quite a few years!! I simply adore them all!! Robert cuts my hair and Katie Jarreau Morgan is my Color Specialst!! I have NEVER regretted a moment with these loving, professional, kind, caring people who love and give back to their community!! These folks have seen me thru my hair falling out, TWICE! I make my appointments a whole year in advance and look forward to my appointment and pampering!!! Change is good at Robert M's!!! The whole staff, from the receptionists to the other stylists, EVERYONE is special!!! Great music, special treatment, great advice, Aveda products, facials and a chic professional atmosphere! The first time you go there, it's for your appointment. You go back for the people and the atmosphere!!!! Love ya'all!!!Services: Hair colouring
-
July 2021 by Deborah McNeal
I was very pleased with the service I received there. The people were very nice and my color by Katie & cut by Ellen were exactly what I wanted. They each answered my questions and gave me several great tips on how to take care of my color and cut. Thanks Katie & Ellen, you are both the greatest ! D. Hatton
-
July 2021 by Christine Pesson
Christmas in July 2021!We moved to Lafayette Parish in 2020 and after the lockdown ended I began to search for a hair salon. I eventually found a small salon very close to home but was not satisfied with the quality of the hair color products nor haircuts. In desperation I turned to the internet and read reviews of Robert M's Salon. I immediately called and was able to be placed on the schedule for the following week.I am a 69 year old female and can honestly say I have never seen such a high energy, well organized salon with hair dressers that truly care about their clients. When Torie and Donna saw the condition of my color and hair cut they went into emergency mode to help me. When I left the salon 3 hours after arriving I looked and felt like a different person! My experience was AMAZING! It truly felt like Christmas in July!Services: Hairstyling
-
July 2021 by Maxine Vaccarella
Robert and his entre staff are the best! Absolutely cannot recommend this salon enough. If you're wanting a perm - Robert is the best - hands down - and his haircuts are 2nd to none. Relaxing environment and superb customer service!
