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November 2023 by Daniel McIver
Always courteous and efficient in servicing our vehicles. Been taking our cars to them for more than twenty years and have always been satisfied.
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November 2023 by Tammy Scelfo
We’ve used Ross for years, and they do a great job. They are always friendly, honest and fair.Services: Air & cabin filter replacement
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October 2023 by Sarah Meraz
I'm sorry I'm not sorry, but this place is very unprofessional and they cheat people. I brought my truck in there to check my front axle to see if it was bent. They didn't even check that and charged me over $4000 for new tires and whatever other parts they fixed stating that they were bent. When I asked about whether they found if the axle was bent, they diverted and brought up another issue, gave me a charge of $800 and when I brought it back in, the charge was over $1500. For the life of me, I swear they were not even interested in servicing me and were very rude to me and my family but smiled for every other person who walked in the building, who were white, seriously. I only left my truck there because I really thought I had a big issue, which turned out to be minor but cost me and arm and a leg! Never again will these people get my business, ever!!!!!!!!
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October 2023 by Brian Sokol
In the past month I have purchased 4 tires for my F250 along with new brakes and rotors, two tires for the utility trailer, and 4 new tires on the boat trailer.Always great efficient service.Been a customer for 25 years.
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October 2023 by A. Johnson
Ross Tires never disappoint. I love their service and how friendly they are. For the most part they always have what I need in stock. These are a few reasons that make me come back. 10/10 recommendService: Tires
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October 2023 by Renee Hickson
I wish all car repair places were like this- polite, timely, tells you what you need without the fluff.They have a great waiting room with free wi-fi, coffee and ice- cream.I don't live in Lafayette anymore but happy to service my car here while in town.Services: Air & cabin filter replacement
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September 2023 by Janice Scott
Sooooo busy!! Speaks well if their service. They helped me out with tire problem quickly. Nice folks!!
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September 2023 by Ken Martin
Poor customer service and rude. Came in for a tire repair and was never acknowledged. Both lady and man behind the counter walked around fumbling through papers even after the previous customer had left. Never even looked my way and I was at the counter. Needless to say I took my business elsewhere and will never return. Piss poor service and blatant disregard. I would recommend Delta Tire down the street.
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August 2023 by Derik Richard
I always get great service there. Prices are reasonable and they always give you a heads up before doing service if they find something while working on your vehicle.
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August 2023 by The Moonlit Path
The people who work here are super friendly. Just be patient, they are busy and it's first come, first serve. They did a good job on my rotation and the price was fair.
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August 2023 by Tammy D.
I have use Ross before but will not be going back. I went Friday for an oil change and air conditioner fix. the guy at the counter told me they could only do the oil change because only have the staff had shown up. when I picked it up that afternoon, I asked if I needed an appointment for air conditioner to get fixed. I was told just to bring it in. Well it's Monday at 8:30 am and I' m dropping it off for the air conditioner to get fixed. I have not heard from Ross all day. I came at 4:45pm to pick up my car. it is in the same spot I left it in. No one had even looked at it and the bearded tells the lady at the desk they won't get to it today. If you did NOT want my business, you could have just told me this morning and I would have happily taken my vehicle elsewhere. Ross is website states "old fashion customer service". more like worse service.
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July 2023 by Stephanie Livesay
PSA: They are currently 2 days behind in diagnostics jobs and they do not take appointments. The gentleman at the desk was very honest and straight forward in telling me they couldn't help. I did appreciate the honesty, so at least I didn't waste my time. I wish they could see that they are sending good business and money out the door. I have used Ross before and I appreciate Ross' good old fashion business tactics, but when you are that backed up, it seems like it might be wise to at least set appointments until you can get caught up.To the Owner: Thank you for your response to my review. Unfortunately, the option of bringing it back was not presented to me during my visit. I would have not been opposed to that, but it was communicated to me that your business was operated on a first come first serve basis and that they did not take appointments. It seems like there was some miscommunication or misunderstanding. I understand business is business and respect your right to operate as you wish. I have not necessarily had bad experience with your establishment in the past, but believe the public (people such as myself in the community have a right to know that you are overwhelmed with work at this time and simply may not be able to provide services). I consider many factors when I choose where to have my vehicle serviced. I remember who sees me as a person and has my back in time of need and usually return there first. I do appreciate your staff's transparency and honesty in telling me they were simply unavailable to help, even though it was disappointing. It was clearly observable that they were truly overwhelmed.
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July 2023 by Larry Ordoyne
I can always expect an honest evaluation, and a fair price at Ross Tire and Service. Not to mention the awesome work they do. I will not bring either one of my vehicles anywhere else. I would recommend anyone to try Ross Tire and Service for all their tires, and any mechanical work !!!!
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June 2023 by Diep Tran
Nice customer service just disappointing time management.Called at 10:02AM inquiring if they can fix a slow leak, do a tire rotation, and if they had availability. They said they were slow and had availability but I had to come in soon since they closed at noon today.Arrived 10:24AM checked my car in.11:34AM after waiting in their lobby for 1 hr 10 minutes.“We’re sorry we can’t get to your car today.”
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June 2023 by Emmy
Ross Tire is the only place I trust when it comes to my car. Charles (I believe it is Charles with the cool beard!), is so kind and helpful. They always find the cheapest (in a good way!) fixes to any issues I have. Great local business!
