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February 2024 by Suzie Dietz
My husband and I have been customers for 17 years and the reason has been the great customer service we have always gotten, however, that service was being questioned by us recently when we called the customer service line to add a line to our plan and get a new phone. The order got all messed up and our plan got changed to something we didn't even want. However, our faith was restored today after visiting the store in person. The gentleman who helped us was not only very helpful and knowledgeable, but very friendly and patient with us, as well. He listened to all of our concerns and questions and addressed each and every one. You could tell that he really enjoyed helping us and his job. We left completely satisfied and happy and will always go to that store when we need help, moving forward.
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February 2024 by Cory Henry
Great service, thanks again
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January 2024 by JordanBaddAzz_YT
Sharyn was so patient, and on going about getting me the best plan I needed. Felt at home the whole process. You can tell she good at her job and loves doing it, and we need more people like her!!! Thank you Sharyn???
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January 2024 by Victorian Vidrine
Sharyn was such a delight. She assured me in every way possible, addressed all my concerns and questions, and educated me on service plans and perks that I was previously unaware of. I have not had such an excellent customer service experience. She clearly knows what she is doing. I will definitely be recommending my friends to this store because of her!
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January 2024 by Katina Simon
I like to give a big shout out to the manager sharyn-Rep.Kaylah-Rep Dom. These 3 ladies become family within 1 hr of our stay. They were very nice,professional and over all excellent customer service. They are the only tmobile place I will go too. They all 3 worked together with us as a team and with patience. Thank yall ladies for everything.
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January 2024 by Kevin Johnson
Wonderful place..
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November 2023 by Mario Sagastume
Mr. Abner Rodriguez ( Assistant Manager) - Mr. Rodriguez has an amazing costumer service skills, he is personable and also very helpful! He took the necessary time it will take to help me get a new iPhone and to transfer the data to the new iPhone. I am glad he is able to Speak Spanish for that is a major plus when it comes to the clientele your store will be getting! Mr. Rodriguez is well knowledgeable when it comes to knowing what products to suggest to his costumers to buy. I will be coming back to this T-mobile location because of the Amazing Costumer service! I have been to the OtherS T-Mobile locations and I rather come back to your location on 2668 Johnston ST. :
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September 2023 by BRI DIXON
The service at this store was A1!!! the service from terra and Lee was magnificent!!! i was in and out of the store quickly- they made sure my needs were taken care of. I appreciate them and I recommend you guys come get phones.
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September 2023 by Micheal Bolling
Excellent customer service, had an employee drive to a different store to grab the phone I was wanting to purchase so I didn't have to drive in the rain. And tika my sales person did a fantastic job and answered all of my questions and concerns. She even got me a great deal. If I could give 10 stars I would.
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September 2023 by Pookie Cuz
This is has been the best experience I’ve had so far with the t-mobile members there names are (aliayah) (Abner) (shaterra) I think they should have a 2$ raise now!!
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July 2023 by Frydae Lite
I was assisted by two managers and a puerto rican gentlemen great service
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June 2023 by Nick Richert
The customer service was terrible in this location! Curt, rude, and unhelpful. Highly recommend the T-Mobile near the mall. Totally different experience!
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June 2023 by Ladaishia
Didn't want to assist in swapping out home internet modem and power cord because I was taking from their inventory. Order more... WTF?.
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April 2023 by Aaron Dupuy
The people were most helpful, even though I didn't get what I wanted, they were still nice!
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February 2023 by Detra Caillier
The Best T Mobile store in Lafayette! Can't remember the young lady and young gentlemen name, but they were professional which made it easier for my son to get an upgrade. Pinhook store is awful! Keep up the good work guys!!
