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April 2023 by Kathy
None descript.
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March 2023 by James Kane
Good service. Well organized.
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October 2022 by Brandy Rypple
We called and they gave my wife false information and when we got their the guy said that they only take credit cards not debit cards and proceedes to tell my wife good shepherd uhaul takes debit card knowing damn well uhaul don’t take debit card for a uhaul van never will do business with this company
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August 2022 by Savannah B
I reserved a truck at this location and was told when I booked it that it would be a guaranteed reservation. When I called to confirm the reservation, I was told that we wouldn’t know the day before our big move whether there would be a truck. Not only that, but the reservation was it the wrong location out of town, but the wrong day as well. We have a planned day for the move so this is obviously not ok. Beyond all of this, I couldn’t believe how the lady at this location spoke to me. She ridiculed my name and mocked me. When I asked to cancel the reservation, she hung up on me. When I called back to confirm, I was hung up on again. Needless to say, I am cancelling my reservation and uhaul will never see a penny from me.
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July 2022 by Cynthia Malone
Love the employees here the units are dry clean climate controlled and even have bays to unload and it is very secure here I would refer anybody to them
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April 2022 by Mary Dugas
The gentleman was so professional in his services to us and walking us through the process of properly hooking and securing the second vehicle to be towed at that moment. If there were 10 stars ? he would get them all. U-haul on Pinhook you're the best, mask ? and all. Thank you!
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March 2022 by Kathy Cormier SuntanningRebel
This happened in 2014. And what is provoking me to write this review now is seeing a story where a man opened the passenger door of a woman and got in her car at Walmart. Why is this same behavior perfectly okay for women to do it. I was sitting in the U haul on the passenger side, waiting for my bf. A woman employee opened the door drivers side of the U haul to drive up the U haul such a short distance. She did it so fast started moving the U haul that I did not have time to open the passenger door and get out.This same thing happened when I was sitting in the passenger seat of our car in the parking lot in Albertsons on Ambassador cafferey. A woman opened the drivers side of the car, got in and sat in the drivers seat, I started screaming.So why is it okay for women to open car doors and get in the car with someone sitting in it?That u haul employee should had been fired.
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December 2021 by Daphne Hawkes
Purchased dry ice. The gentleman was very helpful ?
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November 2021 by Patcie Rasmussen-Davis
Wonderful and smooth experience with Harold. Never in my life have I had a positive uhaul experience. They do good work, actually adhere to masks and social distancing, and good fast service. Thanks Harold!
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September 2021 by Steve Tretter
Helpful & quaint neighborhood U-Haul that specializes in custom-cut dry ice
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August 2021 by Theresa Matherne
We came in from out of town to pick up furniture. Reserved a trailer a week ahead of time. Got to the Pinhook Dr location in Lafayette, LA. it looked like a crack house. Very shady operation. They didn't have the trailer. We had to go home without our furniture!!!
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June 2021 by Dara Rivera-Julián
Friendliest lady & hard-core Saints fan ⚜ helped us out ... #WhoDat !!!
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June 2021 by Gloria Stracener
Had the item we needed.
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June 2021 by Michael Wike
You know it's U-haul just don't try to call them
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November 2020 by Loud Subs
No bull the best u haul dealer in Laf quick quick rental sha. They got that ice that's dry to ya if u need it.
