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November 2023 by Lacresha Alfred
Excellent customer service and rental car was clean as always.
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October 2023 by Lewanda D
Employees were friendly and made my experience decent.Vehicle I was given was clean and up to date .Price was good and I will return if rental needed in the future.
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October 2023 by karadbf 1991
I was told by my dealership to go to this place to get a rental because my car needs to get fixed, and we are just waiting on a part. So we got to the place which was hard to find when you have never been there before. They got our information and got us a rental car. I tried putting my stuff in the car and not even a minute after them giving me the rental car, the back seat belt was broken, and I went in and told them. The girl told me they would have to call my insurance again and get coverage on another vehicle "if" they have another one. So I told her don't worry about it. I would figure something else out, and the woman behind the desk told me that would be a 12.00 fee and said it in a rude tone and said it would be charged to our card. I didn't say anything. I just left! Why is it my fault that the rental you tried giving me had a backseat seat belt broke. I needed that seat belt for my son to be strapped in, and I didn't feel comfortable with him sitting there with a broken seat belt! I will not be going back to that place.
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October 2023 by nikkie myles
After reading the reviews, I decided to give them a call to inquire about their rental rates and how their "car class" may differ from their competitors. Since this was not an insurance claim, I wanted to compare prices for the best rate. The lady who answered the phone was very pleasant; however, she had to consult someone else on-site for some of the answers. During this process, a person in the background began speaking very loudly, almost yelling. She asked the lady, "What kind of car does she want? She better get it on Friday because I can't promise it'll be here on Saturday, even if she books it for Saturday. She's got to pay a deposit, or it's not guaranteed."All the while, I was trying to explain to the polite person on the phone that my intention was to book online using the "pay now" option. I simply wanted to compare the prices of their vehicle class types to those of their competitors. This awkward conversation left me with the impression that this might not be the best company to do business with. They may have great cars, but due to the unprofessionalism I encountered during the call, they have lost my potential business.
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October 2023 by Dmarea Brown
I came into Auto Rental today due to Enterprise being out of cars. I have an insurance claim but my insurance company only works with Enterprise. The ladies here worked with me so that I can get fully reimbursed from my insurance company. I will definitely be back!
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September 2023 by Keith Valentine
Had to get a rental while my car was being repaired, and the dealership used this company, and they were the nicest and most professional. The vehicle was nice and clean and ready to go when I got there.
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August 2023 by Tamara George
Absolutely amazing! I was in an unexpected situation and the Hyundai dealer had to keep my car for unexpected repairs. I live over an hour away from the dealer so my Specialist at Navarre hooked me up with Mallory. Excellent customer care from all the staff members. Great car and a great price with a super easy rental process. Thanks so much!
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August 2023 by RichRBLX
Great staff! Great car! Very clean
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July 2023 by Nicolle McGuiness
We have had to rent a car in Lake Charles twice now and both times have been AWESOME. Latisha was very helpful, supportive and flexible. The rates are very reasonable and the staff could not do more to make sure you get the most for your money. Highly recommend!
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June 2023 by angel robert
Love renting from Auto Rental Etc staff is very friendly and always pleasant ,no wait time , vehicles are always very clean
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April 2023 by Jennifer *
These are absolutely the best group of ladies I have ever worked with in a rental. I highly recommend checking them out. I am an actual customer that rents a car right now every week and I have had nothing but the greatest experiencesThank you ladies for making car rental easy and affordable
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April 2023 by Andrew Stoute
Repeat customer, it's always been a great experience! Way less hassle than Enterprise
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April 2023 by Venom 540
Easily one of the least companies to rent from.... Straightforward approach with aggressiveness to deter customers
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March 2023 by Cristen LeLeaux
Dealership picked the place. Their service was great and friendly. Definitely recommend.
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December 2022 by Bird Food
Don't rent a car from this place. Overpriced rental company they will scam you. You'll regret it. Go with enterprise rental.
