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“Only spot I go for parts/oil etc. Staff is knowledgeable and always upbeat and nice. Never a bad time. You need positivity like that when you're having a bad day cause something's wrong with your vehicle. I will only go to this O'Reilly's.”
“I was having car trouble late this night. My vehicle stopped in the parking lot, and the two guys working the night shift help me tremendously. Their customer service skills are above the roof, the guy with the accent help change my battery with no problem and refused to accept my cash tip of $25. I asked if there was someone I could call to tell them about his service, and he responded with ma'am telling me how much of a great job I did is good enough. Such a great man, wish the morning team had their energy. Great job Oreillys you nailed customer service with those guys ?”
“Fine O'Reilly's Auto parts a fine place to shop. But one problem their prices are outrageous. The other establishments such as AutoZone, Advanced Auto parts are cheaper and more reasonable. If O'Reilly's will match up to their prices I think they would get more business.”
“Always super convenient for in and out purchases on any of my cars. I also appreciate the fact that they stay open normal hours. Highly grateful for this auto parts store! I’ve honestly never had a problem with any of the parts sold here and I always appreciate the customer service, they’re always friendly, helpful and knowledgeable when asked or walking into the building! A great addition to the community! Thanks always and I highly recommend this location.”
“We were waited on promptly and the salesman found what we needed ( windshield wiper replacement blades). He installed them immediately. Very pleasant shopping experience!”
“The benefits to using this store, are too many to name. The big box stores cannot hold a candle to the services that are being rendered at Pauli’s. You can’t go wrong when the customer service representative has skin in the game!”
“For real, this location!!
all their employees NEED a RAISE!!!!!
the employees at this location
* are knowledgeable
* helpful
* good conversationalist
* they answer the phones and still push out products!!
The other locations suck. I'm sorry..
Other O'Reilly locations either never answer the phone, hang up on you, or act like they don't got the parts. Kinda like McDonald's and the milkshake machines..
Autozones in this are also blow whale balls..
This is the only parts store location that will get my business!!”
“After shopping around I chose Jefferson Battery for my personal car. Couldn't be more pleased with price and quality. My nephew took the car in and was back in record time. Great service personnel.”
“Excellent customer service and friendly care!! These gentlemen went out of their way to help me with changing out a few bulbs for my headlights! It was completely unexpected as I figured I would purchase the parts myself and do when I had time the next day (as the sun had already gone down). First I noticed Corey was very friendly as he helped the customer in front of me and I knew he might be the guy to help me figure out which bulbs I really needed- he was very knowledgeable but what was great was that he got right into it without any hesitation and assured me all would be good. I didn't have to ask, he just offered to look under the hood as he had grabbed the first bulb I needed and worked to put the bulb in. It was tricky and Clarence came out and gave it a try too. Clarence really got into it as Corey helped another customer who had come in. What great team work! What I really loved too was how courteous and respectful they were with each other as well. Corey was amazing and Clarence had this incredible knowledge and initiative as well that made me feel I was watching a skilled mechanic. This wasn't a big thing to do (fixing a few bulbs) but to me- it made me feel like they really cared and I was in good hands. I gladly signed up for the rewards program Cory let me know about and while I usually go to other auto parts stores for things just based on various factors, I now know that I will be going to this shop for any needs I may have. Thank you for hiring such wonderful people! I really appreciated the care & expertise!”
“Jay helped me very friendly and quick. We need more people like him everywhere. Takes pride in himself and his job.
Thanx so very much
Lil old lady in Kenna?”
“I had a dead battery on Mardi Gras morning. The Manager was extremely helpful, it’s a newer car and the battery is complicated. He was able to remove, install a new one and send me on my way. Fantastic service when I was very stressed out.”
“It seems like the batteries are always dying on the Power Wheel type rides we have for the grandsons. It is nice that they have almost every type of replacement batteries that I need, I bring the dead battery in, buy a new one and let them recycle the old one.”
“I went to Auto Zone first was treated like they didn’t want to help me and was told to go to O’Rileys or pep boys instead. I decided to leave and go to O’Rileys and as soon as I walked in their employee Gerald was eager to assist me. I needed to get my batter tested and replaced. He did an amazing job! He also gave me a few pointers along the way and explained everything he was doing during the service. I have definitely found my new auto parts store! Thank you Gerald for being kind and super helpful!”
“Great service, the lady w the glasses was very helpfull and even though i needed alot of parts, she tried to find whatever i was looking for. The only thing was, that i got the wrong part twice. But at the end it worked out.”
“I needed a very small part. A cap that screws on the engine coolant. $69.00 for a cap. The guy that helped me was extremely knowledgeable and helpful and very polite. The part was ordered in 2 days, I received a phone call, saying that my order had come in. Got there and the same associate place the new cap on, showed me where the old cap was broken. This just may be my new auto store.”
“Toya is fantastic, sweet, friendly, very helpful and deserves a bonus! We couldn't ask for better customer service. You're lucky to have such a good employee with the customers. People like her can really brighten someone's day.”
“This is a great business that has ALL THE BATTERIES!! Car batteries, mobility scooter batteries, watch batteries, toy batteries, all of them! The last time we stopped in the guy behind the counter spied our needs from across the room, gave us a few options and then sold us the cheaper option because we didn't need the more expensive style for our device. Awesome customer service, I can't recommend this place enough!”
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“Always great experience when I go to this location. THEY NOT LAZY GREAT CUSTOMER SERVICE. Shelly and rest of staff go over and beyond I've even seen with other customers.”