Apple Lakeside Shopping Center receives mixed reviews regarding staff knowledge but consistent praise for helpful and professional service. Many customers report amazing and awesome experiences, with specific staff members described as very kind, helpful, skilled, and knowledgeable. These employees are noted for guiding customers through processes, providing wonderful solutions to problems, and going out of their way to offer demos and services. Staff are frequently called courteous and professional. However, some reviews mention encounters with staff who were not knowledgeable or were clueless about certain processes, including phone transfers and pickup. While not every issue could be repaired, the overall service is characterized as very helpful. The experiences suggest that assistance quality can vary between individual employees at this location.
The customer service needs major improvement. I waited for over 30 minutes for a pickup order, which required no payment. Multiple team members assisting/talking to one person. Seems like a mismanagement of personnel and an overall lack of urgency.
November 2025
Ben was very kind and helpful! Levi was not knowledgeable about the process 9f transferring data from 1 phone to another.
September 2025
Great staff. Friendly. Professional. Knowledgeable. But most of of, helpful.
