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8AM - 4PM
4401 W Napoleon Ave, Metairie
Banks
“The utmost personable and welcoming financial institution that makes me forget it’s a business because the tellers and officers make it feel like home … a very happy home.. highly recommend. Very organized, thorough, efficient and trustworthy group. Love this place for the people who make it this place.”
9AM - 4PM
3801 Veterans Memorial Blvd, Metairie
Banks
“My wife had a problem with Fraud on her Bank issued credit card so we immediately went to the First Horizon Veterans branch where Toni help us. Toni went above and beyond to remedy the issue and make us feel completely and secure that the problem was handled. Incredible customer service with personal attention. Thank you Toni and the First Horizon team !”
9AM - 5PM
4725 Veterans Memorial Blvd, Metairie
Banks
“I've been a member for several years since I financed my car. They were the company with the best rate for the refinance and they just happened to be local. First I was going to go with a company in Iowa and then a better rate was found and it was with LaCapitol. I've always done business with this branch except for once or twice I've gone to the one on the Westbank. Everything is done at the drive up teller. I went inside once and they had the same set up. Tubes going up to who knows where. I didn't see any employees inside so I never even get out. The lines are never long and the service is always fast and friendly. Just recently, I purchased a second vehicle and decided to finance through LaCapitol again. So now I have two separate loans. I dealt with a few different people but mostly Kim during the process which was seamless. I called and started the process and for everything else they called me for a quick question or emailed me. They always answered the phones when I called and replied to my emails in a timely manner. When I started with the first loan, I automatically was given a savings account which I use to pay bills online so that was a nice perk. I'm happy with LaCapitol and love that they are so close to my home.”
“I had a wonderful experience with Deja Bryant! She helped me get my online banking set up and made the entire process easy and stress-free. Deja was incredibly patient, knowledgeable, and willing to answer all of my questions. She took the time to make sure I understood everything before I left. Excellent customer service and a great attitude. Thank you, Deja, for going above and beyond! Highly recommend working with her.”
“I love banking at First American Bank and Trust @ the Bonnabel location. Thank you for great service, professional support and prompt attention. Special thanks to loan officer Michelle, Miss Erin and other bankers and tellers for showing personal care to my needs.”
9AM - 4PM
2900 Ridgelake Dr, Metairie
Banks
“I cannot express enough how wonderful Chris, the manager at First Horizon Bank, is. He helped us navigate a stressful situation with not only professionalism, but true empathy for what we were going through. He took the time to answer all of our questions and provided additional information to help us take the right steps forward.
It was more than I could have expected, and I am truly grateful—so is my family member. Walking out of a bank feeling like a weight has been lifted is not something I expected to experience today. Thank you!”
9AM - 4PM
468 Metairie Rd, Metairie
Banks
“I have my account there and my bank box. Every time I go I am met by the cordial and efficient staff and officers. They are truly a neighborhood bank for Old Metairie.”
“JaNae was very informative and knowledgeable about every inquiry I had. She help me up a business account and made sure I understood every aspect of it. Definitely look forward to doing business with fidelity.”
“I just left this Branch after starting a new checking account. I came in yesterday to get information. The bank itself is very safe and clean as most banks are. Nothing stood out as odd or strange. The tell her I first spoke with was polite and had me sit in a Lobby for an associate. Ms Margaret arrived within a few minutes. We went into an office where she answered all of my questions. The checking plan they offered seemed almost too good to be true, but after going home and researching it I realized that it is actually very legitimate. No charges. No hidden costs. They're basically doing this to help people out and be nice in order to bring people into the bank and I think it's a great idea. I didn't have $50 in cash on me that day so I decided to stop by today and complete the process. In less than 30 minutes, I had a new checking account. Everything was super smooth and easy. This is one of the better banking experiences I've had in my life. I will report back if anything changes, but so far this place has been absolutely incredible. Margaret was also informative, friendly, and easy to work with. Highly recommend.”
“Jennifer Debartolo Is a warm, friendly and courteous associate at Fidelity Bank. She has helped me greatly with my transactions and it is always a pleasure to deal with her.”
“This review is long overdue. I’ve visited the 3050 Severn Ave location several times, and each experience has been consistently excellent thanks to Mason. He is an outstanding bank representative—extremely knowledgeable, professional, and always pleasant to work with. Mason takes the time to listen, explains everything clearly, and is genuinely ready to assist with any need. His level of customer service truly sets him apart, and he absolutely deserves recognition for the value he brings to this branch.”
9AM - 4PM
2929 Metairie Rd, Metairie
Banks
“The b1Bank crew is always the kindest and most helpful bunch. I’d venture to say they feel more like friends or those favorite extended family members you’re always happy to see.”
“I routinely have to deposit checks with the teller and they're always courteous and prompt. Rarely do I need anything more. However, recently, I needed assistance as fraud was detected on my debit card and it was during the Cloudflare/Microsoft outage so I couldn't handle it by phone. Then, today, although just in to deposit a check, I encountered the same person, Tiffany Ebersole, and in passing told her I had an issue with Zelle (which is *in* the HW app - super helpful!) and she offered to call the call in number with me so as to avoid me failing to remember my first dog's middle name when being authenticated, and having issues there. Again, she was very helpful and very pleasant to deal with. I was a happy customer already but Tiffany reaffirmed that HW is a solid organization with friendly knowledgeable staff.”
“I went to apply for a new credit card. I had researched and Capital One had the best customer service. I certainly encountered that today. Kenadra was just wonderful. She helped me through the process. Even though we weren't successful totally. She certainly understood what I was asking for and was helping me to achieve my goal. Thanks so much.”
9AM - 5PM
1415 Metairie Rd, Metairie
Banks
“Steve has been exceptional. I also noticed when I was setting up new accounts with Tom, an older gentleman sitting in a meeting with Steve. I thought to myself, “That older gentleman was long-winded,” But you could tell Steve listened and obliged everything he had to say. Answered his questions and was delighted to. I left the bank today knowing there are still trustworthy people in banking that genuinely care.”
“I visited this location the other day and had the pleasure of being assisted by Tamra. She took her time to help me with multiple requests and made sure that it all went right. Thanks again for your help, Tamra!”
“Awesome customer service, Ms.Kim has been great with all since i started banking here. I highly recommend this Bank and Branch in Metairie. Transcontinental and W.esplanade.”
9AM - 4PM
4526 W Esplanade Ave, Metairie
Banks
“Metairie Bank helped me get a account in 1999 when Hibernia refused me over bad credit. Metairie Bank was there for me. They are very personable and good people. They care. God bless them. Kimberly”
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“Excellent in every way. Very kind and helpful with getting me through the entire process. It was a pleasure to come to this location. And if you are in need this is the place to go. Thank you Martha.”