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“Matt was very helpful and knowledgeable. My floor purchasing experience was great. My order arrived exactly when Matt said it would! Thank you I will definitely be back for the rest of my flooring needs”
“Have bought 2 sets of stairs from the Stairway Shop. Best price, super fast shipping, and a great product. Based on my experiences I highly recommend and will be purchasing from them again in the future.”
“Hanford was very helpful! He performed the work at a fair price and he was also able to refer me to other service providers if the job was outside of his expertise. I highly recommend him!”
“The employees I have encountered here have taken customer service to the next level. Very friendly and if you're looking for something most will stop what they're doing and actually take you to the location of your inquiry not just point and leave you to your own devices. They have a self checkout system but there are people there to assist you. They will actually cheerfully assist or check you out if you need help.”
“Hubby and I are on Housing Project 100 . Lol . We was Served with Excellence as Always . The Store Manager Chris is always visible and there to help Customers and Employees . Kip and Alyssa was professional, informative and willing to help Customers. Thank you all for your great services.”
“Went to the store to see if they have what I need, cause I really didn't want to get it online, I would rather face to face an employee of the store, but overall I love go in to see all the good deals”
“Shout out to Telvin, someone get that guy a raise!! Dude helped me make an exchange by hauling wall sets to and from my car, and was very patient while I inspected the new ones for cracks.
Overall very smooth exchange process and good customer service?”
“One of the employees (we didn't get his name but he is 6'7")there saw us and even though he was heading to lunch he stopped and escorted us to what we needed. He said it will only take me a few minutes to show you where you need to go and then I can go to lunch. That was true customer service. You don't get that too often these days.”
“UPDATE.
INITIAL PROBLEM:
If I could give zero stars, I would. Do not order online and have it delivered to a store, especially the HD in Elmwood; you’ll be waiting forever. My purchase, almost $300, was to be delivered between Monday - Wednesday. I called 4 times. The item is at the store, but no one in receiving is bothered to check in the deliveries. Surely if it were their purchase, they would be more willing to do their job. And whoever is manning the phones at HD is extremely unhelpful.
UPDATE
HD CUSTOMER CARE TEAM SOLUTION?
I’m changing my review to 5 stars! After posting my initial review, receiving a reply from HD, and filling out the grievance form they attached, HD made it right. THANK YOU! I reordered my item after canceling the first one, but lost my $15 promo. HD reinstated the promo code and I’ll receive my saw by Friday. I’m very grateful for the intervention!”
“Dreka, who works in paint really made a stressful experience less hectic.
She was very patient and understanding as we navigated through our paint selection. I truly felt heard. We just bought a house and we will definitely be back as we work on more painting projects just for Dreka”
“Everyone was friendly. I needed something very obscure and even though many of tge floor staff wasn't certain it was carried, they helped each other find my item. I don't shop home depot any longer because of various choices the owner makes but I had no choice this time so I'm glad I had a good experience”
“I'm planning to spend more time here, as I complete current home & garden projects.
I love the non-frantic environment here, compared to the competitor's store. I also like cruising Lowe's Garden Shop and Outdoor Furnishings department. I've discovered cool, new-to-me succulent varietals, and the selection of pots & accessories is superb. Décor is fab, also.
What I do not like here are the mandatory self checkouts! (I don't go to these stores to work. ? I'm here SPENDING money.) Fortunately, this week's trip for garden risers was salvaged by a pleasant & professional young man who rang me up at Self-Service himself. Kudos! ??????”
“Ms. Alaska is the sweetest lady ever. She’s so friendly and helpful and it’s easy to talk to her. I go to her every time I’m at Home Depot and she takes good care of me. Awesome lady!!”
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“Customer service is the best of all Lowes!! Everyone always have a smile on their face and willing to help. I visit other Lowes in the area but by far Waveland Lowes is the best with caring for their customers needs”