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February 2024 by Dennis Serena
Worst experience ever. First, I attempted to set up an appointment online through the pep boys website for the veterans blvd location but when I attempted to enter my license plate information I kept getting an error message. After 3 failed attempts I decided to call the location and set up my appointment. The employee I spoke to was pleasant and took my information and asked what time I would like set my appointment for the following day which I requested 8:00 am because the website listed that as the first appointment. I told him that I needed 4 new tires balanced and mounted and that I already had the tires. He confirmed my appointment. I arrived the following morning at 7:50 am. The sales person greeted me and I told him that I had an appointment for 8:00am. I gave him my name and he looked it up on his computer. He then told me it would be a while and when I asked him what did he mean by a while, he said they couldn’t get to my vehicle until around 10:30 am.since I was already there I decided to go ahead and just wait for my vehicle. As we walked to my truck, so the sales person could gather the necessary vehicle information, I asked him what was the point in setting up an appointment, to which he stated rudely “he couldn’t stop his technicians from working on other vehicles just to do mine”. I told him I understood but if you had an appointment scheduled for 8 then you would expect to be waited on around 8 not 10:30. His response was that they opened a 7. While he was taking down my vehicle information I explained to him that I wanted to keep the front left tire as a spare tire and that I had an extra rim in the back of the truck along with the 4 new tires. I then sat patiently in the waiting area for over 2 and 1/2 hours. When I went to pay my bill I was charged for 5 tires. Imagine my surprise. When I asked why I was charged for 5 tires for a 4 tire vehicle, I was told my the sales person that the 5 th tire was because they took the tire I wanted to save as a spare off the rim and placed one of the new tires on that rim and then put the old tire on an extra rim that was in the back of my truck. When I asked why did they do that, the sales person stated that is because I told him to do that. I asked him why would I tell you to take the old tire off the rim and then place it back onto another rim that was exactly the same type of rim that it just came off of. It made no sense. The rim in the back of the truck was for one of the new tires. The sales person started to argue with me saying he did exactly what I told him to do. At that point I was so disgusted by the whole experience I decided to take the high ground and end the interaction. Once I arrived at my residence I reviewed my receipt and saw the sales person listed was CODY DUHE. Thanks CODY. I will never go back to PepBoys.
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February 2024 by Shokobi Wang
Simply amazing.. the service was GREAT, they were honest and provided great information regarding my concerns...
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February 2024 by gfjchs3n1
Great service!
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February 2024 by James Robinson
I was very pleased with the very friendly service at PepBoys. I had four new tires put on my car. They make a huge difference in how my car drives.
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February 2024 by Mia Woodroof
The customer service is unmatched.
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February 2024 by Jonathan Ayala
I DO NOT RECOMMEND THIS PLACE, I went for an oil change, they told me it would be quick, I waited almost 3 hours to hear some recommendations about my car, it was something that I did not ask them for, and they had not even started with the oil change, in I waited almost 4 hours for an oil change, THE WORST SERVICE IS IN THIS PLACE
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February 2024 by Africa Sims
Work fast
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January 2024 by Nick Yokum
Service was quick and efficient and staff attentive, courteous and just plain nice.
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January 2024 by Glen Haisley
Good shop, reliable and always communicates in a timely manner.
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January 2024 by Abraham “AbrahamMakesMusiC”
Fixed so many of my flat tires with these dreaded screws and nails out on the roads of New Orleans here. Great service and pricing.
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January 2024 by Austin Romaguera
Pep Boys service is declining rapidly over the years. Too many issues starting at the front desk to the shop. No team work whatsoever.
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January 2024 by Jenora Isaac
The people were nice and the service was speedy...
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January 2024 by Sky Scr
I appreciated this business’ time. Wallace was extremely helpful and knew what he was doing. This place does it right as long as you work with them.
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January 2024 by Edwin Carter
Customer service was very professional and fast. Great job with Pep Boy Metairie
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December 2023 by Deanna O.
Never go here! They were going to charge me $700 for rear brakes and rotors - I went to get a second opinion (and cheaper price) from a smaller mechanic shop and it turns out I don't even need a brake job! Pep boys told me they were "metal to metal". I have at least 30k miles left on my brakes and they are "no where near being metal to metal" according to a trusted mechanic. I'm disgusted by pep boys and I will never go back. Always get a second opinion!