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February 2024 by Lilli Bear
Lots of choices. Always have what I need
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January 2024 by Ann Fleming
Cashiers always greet me upon arrival! They are always friendly, engaging, and helpful!
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December 2023 by Nate G
check out lady morning of 22nov was super helpful and kind
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December 2023 by Edward Bourgeois
Clean, well-stocked shelves. Friendly staff. Cute kittens to adopt. Currently, for a $25 adoption fee!
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December 2023 by Taheerah B.
This is my go-to for curbside service! I like the ease of the app and pickup. I only have to go inside the store when it is dark. There has been 2 occasions where I didn't receive the correct product or the product wasn't as expected. The manager quickly corrected the issue. I will KEEP returning for my pup's food and toys.
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November 2023 by fred montemayor
Great friendly staff. Our labra doodle loves it there. The vets at Bane are awesome!!!
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October 2023 by Eli M
It’s a very nice clean store. I love coming over here and seeing what is new. They have a lot of great selections for your animals.
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October 2023 by Checkmate
Cheyenne is extremely rude and condescending. She treats people like they are stupid. I caught her rolling her eyes at 3 customers before she even got to me. I usually have great experiences here but after her I am rethinking shopping at this location. If u could give negative stars I would!!
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September 2023 by Tiffany Desselle
The store smells TERRIBLE, despite the fact that there were no animals in sight.It took us about 30 mins to get someone to finally come to the pick-up station to get our info and give us our pickup order. And he acted very inconvenienced towards us for it. Won't be going back to this location
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September 2023 by Katie Sherman
Got an aquarium from here and started leaking before the month was over. Unfortunately the box was thrown out because I didn’t anticipate this having such a problem this early on. The look that I got from the cashier was enough to make me never wanna purchase anything from here again. My tank was already established. I had my plants and my betta in this 10 gal and I woke up to a puddle of water on the floor. My furniture was also ruined. I don’t think anyone would want to embarrass themselves like this but I didn’t have a choice. I didn’t want to lose $100. I also called customer service BEFORE I WENT and they said they had to take it back because it was defective and it didn’t matter if I had the box or not; it was in the 30 day return window. But the lovely cashier gave me side eye and was making remarks to their coworkers passing who were also staring by saying things like “I know right?!” Also saying “who did you talk to??” Implying that I was lying almost. I don’t really know what her problem is if she’s just anxious and she’s taking it out on customers but I’m over the attitude and disrespect from her so I will not be going back because this isn’t the first time. I would advise everyone to take their business to Harahan or New Orleans or even the west bank rather than come here and be berated.
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September 2023 by La Toya Cargo-Simon
The staff is friendly and the store is well stocked .
My only downfall with the store is no scooter or wheelchair available at this location. I require oxygen and sometimes have difficulty walking.
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August 2023 by Liz “CrazyAllycat1” Firmin
Love Petsmart always very clean with great inventory. I always luv going on the weekends to visit all the babies from a wonderful cat rescue. A Tail in NeedVery nice people that do wonderful deeds. Thanx PS for sponsoring them.Allycatliz
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August 2023 by fire pantheress
Very unhappy with the banfield veterinarian clinic. Her appt was for 1130am. Was never told we had to leave her until we arrived. Raised concerns about discharge coming from her eyes etc. Was not called till 4:30 pm. I called one time before then to check up as they said they would l be notified with updates in case it was late. My concerns were never addressed. They kept her the entire day in her carrier and only trimmed her nails. When we got home, she was so thirsty and scared. Would not recommend.
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August 2023 by Vannessa Flory
It's pretty good but lots of out of stock items and stuff is pretty messy no matter what day or time you go, they sometimes will price match to chewy sometimes won't, staff are mixed bag, some look like indentured workers others are happy/greeting you
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July 2023 by Two cats and possum
Nice pet store with reasonable prices, a good selection of cat products, grooming services, and kittens available for adoption.Today there was a queue at the cash desks, but within a couple of minutes, an additional cashier came up. So we didn't wait so long.The staff is helpful and friendly.But their barely alive fish in jars at the entrance makes me sad every time...
