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November 2023 by Thomas Pospischil
We had a reservation for 12pm, but they didn't have a car and didn't know when one would be back. You would have to wait for the manager. That was all ???At around 1:15 p.m. we were given a very listless and no apology for the delay.At least the car is fine.
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August 2023 by R M
I reserved a car online, they called the day I was going to pick up the car and said they didn't have one available. They will call me when a car is available. I said ok and looked elsewhere for another car. Found out two days later that they charged me for a rental I never picked up. Tried to call several times, no answer. Trying to resolve through my bank.Bad business!
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August 2023 by Shuron Williams
Jensen, Elan We're great, we was having a problem the day before and have to come back because they was closing. They was doing everything in there power to help us. But it was close in time, and we understood the next day. We came in and everything was great, got the car .thanks, ladies.
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May 2023 by CO Sustainability
Reservation made day before, get there, no car available, 12 ahead. Shame on online their system that doesn't reconcile with what's available.Service agents were great and professional and did everything in their power. But this lousy service reflects on Hertz. Will stick with Enterprise going forward.Waste of $$ and time taking Lyft to location. More $$ for enterprise.
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May 2023 by Juan Rosado
Please train all of your Africa Americans that Puerto Rican citizen are U.S. citizen for over 125 years. And. They dont need a pass port to travel in the U.S. As a mejor rental company I recommend you train all your employee on Puerto Rican history.
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May 2023 by Danny Omar
Hertz discriminated against Puerto Ricans for using their valid id from Puerto Rico.They should fire the employee who mistreated the customer.
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May 2023 by Dave
Puerto Ricans are American citizens, do better Hertz.
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April 2023 by Jakub Karas
This is the worst branch!!!Booked a car for 4 days. Week in advance. Got a call at 7:30am that my 8:00am car is not available and they have nothing else. I was told that they are looking for a vehicle for me. But they never called back and did not answer phones either.Been a loyal Hertz customer, and I am a President's circle member. This is not good customer service. When I called the main Hertz number they told me this branch should have found a vehicle at any other location.
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April 2023 by S Garcia
Booked a month in advance and wasn’t available day of, horrible customer experience, ruined family vacation
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March 2023 by L.T. Woods
This is one of the most terriable experices I’ve had in my life. I booked a car through hertz for today at 12. In New Orleans I arrived at the airport to find out the car wasn’t even booked at the airport that I need to take a Uber 45 min to another location. Now I have arrived here and becuse they called this morning and said they were short on cars . I now have no car at all. So I have spent 200 dollars now and still have no car! They don’t really seem to care.
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February 2023 by Brian M.
Around the 10th of February, 2023, I was finally able to find the info for Hertz Corporate:executivecustomerservice…They read my complaint and addressed it appropriately with a Refund, for the days that the car was not in my possession.
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December 2022 by Bernardette Salgado
This is the worst car rental place you could imagine!!!! Don't ever rent a car from them. We had our wedding in New Orleans and rented a car from them.We left a small suitcase in the car with all our wedding cards, my wedding shoes etc.We noticed on the shuttle on the way to the airport. Called immediately but we couldn't return because we'd miss our flight. It's been over 3 months, I've called, submitted missing cases, went personally to their office in Miami. NO RESPONSE!Finally I decided to come back to New Orleans and try personally. They couldn't help me and said someone would call me, 10 minutes after I left some one called me only to say that they never saw saw my suitcase.1- Worst customer service ever2- they're thieves3- after all that they didn't offer a thingNever rent from them! They never hold themselves accountable and have the worst customer service!
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September 2022 by Stephanie Thompson
The ladies in the office were super nice and helpful. I have never been to a car rental place where everyone was so nice and patient I was in a bind and had to bring my big dog into the store with me the ladies were very understanding and let me bring in my fur baby
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August 2022 by Ebonique Minor
All team members have great CS skills and they are very knowledgeable. Cars are new models and nice
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August 2022 by THOMAS Garner
They're all professional and the have great deals and lots of available vehicles
