About First Horizon Bank - New Orleans - St. Charles Ave.
First Horizon Bank provides a mixed customer experience. Several reviews highlight very positive interactions, particularly regarding mortgage and loan processes. These are described as smooth, with constant communication and thorough explanations. Specific personnel are noted as excellent, knowledgeable, professional, and friendly, making the process painless and expedited. The general staff inside branches are also described as nice, willing to help, friendly, and competent. However, other reviews criticize the corporate policies. Concerns include terrible terms and conditions, a desire to sell customer information, and a lack of help with certain transfers. Some find the corporation awful, noting limitations for customers without cars. One reviewer concludes it is as good a bank as any that isn't locally owned, feeling it is better than other big corporate banks, despite the noted corporate drawbacks. The overall impression is of helpful people within a larger corporate structure that receives criticism.
I 100% recommend working with Chris Brinson. Chris was very helpful explaining all details, professional and prompt in his responses, specially for a first time home buyer like myself. Finding a lender can be a stressful thing so I am grateful I had a great experience.
April 2024
My experience at First Horizon was a pleasure. CHRIS BRINSON was knowledgeable, professional, and expedited my loan process with ease and courtesy.
December 2023
Applied for a mortgage with them and the whole process was smooth. Communication was constant and everything was explained to me thoroughly each step of the way. The mortgage loan personnel, Chris Brinson, was excellent.
