Busy and packed, of course like any terminal during cruise embarkation. Check in seemed to go pretty seamlessly. Exiting is nice now, no longer have to wait in long lines coming back into customs. You picture now appears with your cruise card showing whether it's you or not. So much easier than processes prior.
October 2023
Been on numerous trips , and this terminal is by far the easiest to navigate. The great folks of N.O. are friendly and helpful.
August 2023
Customer service was not helpful at all think of going too royal next cruise was very disappointed ☹️.
