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December 2023 by Bob W
Riverwalk mall and a quick ferry to get to Rusty’s bar.
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October 2023 by Natasha Gates
Busy and packed, of course like any terminal during cruise embarkation. Check in seemed to go pretty seamlessly. Exiting is nice now, no longer have to wait in long lines coming back into customs. You picture now appears with your cruise card showing whether it's you or not. So much easier than processes prior.
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October 2023 by John Harris
Been on numerous trips , and this terminal is by far the easiest to navigate. The great folks of N.O. are friendly and helpful.
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August 2023 by Wanda Oliver
Customer service was not helpful at all think of going too royal next cruise was very disappointed ☹️.
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July 2023 by DoIReallyWant ToDoThisAgain
Parking is expensive. The streets were wet and filthy. The workers are rude and very very impatient.
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June 2023 by Susan Foushee
Very very difficult for drop off or pick up passengersVer little seating room outside and dreary
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May 2023 by Ericka Burleson
Very unorganized. You can park & walk to the cruise terminal. Don’t wait for the shuttle in either direction. It’s awful! But, our car was fine and we did not have any problems.
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May 2023 by J. Yeeeengeeeeer
It's surprisingly efficient. Staff were not exactly super friendly but dealing with masses of people who do not listen can do that to you.
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April 2023 by Ron Gudgel
Easy to get there from home but very congested boarding & un-boarding...need to park at dock or you'll wait very long time to leave
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April 2023 by kelsi spires
Very unorganized no direction. We got to the port early so we could board during our time period. We missed our time period due to car lines not being directed and forever long. We then parked and waited forever for a shuttle to take us to the terminal that we could have walked to ?. Then trying to check our luggage, the man didn’t seem to start loading our luggage until we put enough money in his hand. We all planned to tip him but he wasn’t touching the luggage until it was in hand and it was enough. Sadly the whole experience makes us not want to cruise from this port again.
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April 2023 by Shay L
**cruisers be warned, bring cash**Got to the lot just fine for our Norwegian Breakaway cruise, very close and convenient for getting on and off. Our issue arose when paying to exit. At 9:15a on a Sunday, the attendant (who was very polite by the way) told us our charge would be $150 cash or $300 card. Hubby and I were in his Kia Optima. We had to ask her to repeat herself due to the shock of what we thought we heard, because we did not have any cash on us. Thankfully, we were allowed to back up and go into the mall to use an ATM. I'm not sure how this type of pricing is even legal. If the pay method rate differences were posted somewhere we definitely missed it.
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March 2023 by K H
Rather chaotic and disorganised at disembarkation and embarkation time. Needs more structure in places. Lines of people cutting through queues, people cutting into queues. Hot tempers. Very frustrating.
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February 2023 by Janis Burns
Very helpful people to get us to our parking area to get us to or cruise terminal.
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February 2023 by Lucian Narita
The main issue with this terminal is the parking and the parking access, unfortunately there is no nearby parking and the traffic during the cruise days is terrible. Besides this everything else is just great, no complaints.
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February 2023 by Traci Ratzlaff
Easy to navigate, traffic was well controlled getting people in and out. Staff was helpful and friendly with directions, luggage & security.
