Nawlin's Cigar & Coffee is a charming and welcoming establishment, known for its exceptional customer service and knowledgeable staff. The reviews consistently praise the staff, particularly Jorge, who is described as a "pleasure to deal with," "knowledgeable and kind," and someone who makes customers feel "at home." The shop is praised for its solid cigar selection and cozy atmosphere, with one reviewer noting it as a "quaint little shop." While the reviews mention a staff change that has improved the experience, they also highlight the expertise of the owner, Ester, who is described as a "cigar expert" who is willing to guide customers to the perfect cigar, even if they are unsure of what they want. Overall, Nawlin's Cigar & Coffee is a highly recommended destination for cigar and coffee enthusiasts, offering a welcoming and personalized experience.