My 14 month .20% CD rolled over without any notice to a .05% 14 month CD.Realizing a few days after the maturity date I attempted to terminate the .05% CD and was informed there would be a 2% early withdrawal penalty applied.Though the employees at the local branch are all very pleasant the decision came from corporate.Unbelieveable!
May 2022
Hancock Bank is the absolute worst bank I have ever dealt with in my life. The tellers don't know what they're doing the managers don't know what they're doing in there is absolutely no customer service. I will close by three bank accounts as soon as I can get other one set up. I wish I never wasted my time.
December 2021
While the customer service representatives are kind, the help they are able to provide is minimal. There's a lot of runaround, "accudental" hangups,un-returned calls and few answers.
