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December 2023 by Mrs Demesme
I recently opened an account at Guaranty Bank of Baton Rouge. Upon walking into the branch I was immediately recognized and assisted by Jayichi Cooley. She helped me above my expectations she was courteous, thoughtful and polite. She was knowledgeable and informative, her positive and upbeat demeanor truly made my day.
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March 2023 by Joe
Mardi Gras 2023
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September 2022 by Tiger Myers
The drive-through does not stay open until 5 it closes a little bit earlier I thought it was supposed to stay open till 5
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July 2022 by Kobey C
horrible banking service , constantly locking card and causing inconveniences despite never having any sign of fraudulent activities
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February 2021 by JEREMY SANDERS
Not the best of customer service at new roads branch. Web sight says open till 5:30 on Friday but closed the drive through at 5:00 while sitting there waiting. Employee leaving building had attitude as well.
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December 2020 by Dave
ATM outside is a joke. On thanksgiving I attempted to use this institution to Make a withdrawal. this machine wouldn’t allow me to type in my PIN number, press cancel, or anything. ATM was completely unresponsive and after 30 seconds decided to retain my ATM card. After contacting them the next business day they can only say if it’s not our bank card then we can’t give you your card back.Don’t waste your time here, I’d rather pay the 4 dollar atm fee across the street than use this place ever again.
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May 2020 by Debbie Keowen
Before you bank with Guaranty Bank & Trust make sure you NEVER need to rent a car! Guaranty bank does not allow charges for rental car services on your debit cards even though it’s your money! So as I write this I’m stuck at an Enterprise Rental Car in a town I’m not familiar with trying to figure out how I’m going to get home. Guaranty Bank in Livonia recommends I walk to Walmart, which is several miles away, with all the stuff I’m carrying out of my truck and get a Visa gift card to pay for it! This is a piss poor way to run a bank!!
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December 2018 by chris glaser
I want to take the time out to say thanks to Eric Collette at guaranty Bank in new roads. I been banking with him for 9 years now and he always goes out of his way to make sure I get all my needs and I recommends anybody to him. Thanks bud!
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January 1970 by robin.chausse
Guaranty Bank and Trust Company 225-654-6674 The main office sent in its part of needed paperwork last week from the same paperwork that the Zachary branch decided was not the right signature...seems a teller there thinks she knows more than the main office ... but after a week decided to call the person who was on the signature line to verify it.. It was verified and yet here it is 5 days later and they have yet to send it in but said they did when patron they make 1200 dollars a year of off called...different story when the person waiting on the paperwork called...what makes a teller more of a decision maker than the corporate office? Guaranty Bank Zachary office last place I would recommend to someone I hate that is how unprofessional they are.
