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“I’ve been a member for a little over a month and a half and have had great experiences with the staff in person and over the phone. The most impactful experience I had was picking up my debit card in person. I was warmly greeted by Ms. Idella as soon as I entered the building and she was very professional and inviting. I’ve worked in customer service for many years and I’m always pleased to see other people who allow their individuality add to the customer/client experience. It’s a key trait for retention and building good rapport. I’m so glad to have met Ms. Idella and the NFCU team that day and know my branch had such an authentically amazing group. I pray this company appreciates them and takes good care of employees of this caliber. Keep up the PHENOMENAL work, Ms. Idella and team!”
“Let me start off with this, I notice a lot of complaints about Eaton Group, we are all adults and we understand that if we do not pay our bills it will be turned over to a Collection Agency. Eaton Group is doing there job to collect just like everyone complaining is doing there job for an income.So that being said, I have been paying a large debt for over a year and i am now close to the end of my payment arrangements they so kindly worked out for me and my budget, my credit score has gone up due to always being on time with my payments, I have on my credit excellent history n paying my bills.I have had a lot of hardship with my home being damaged by hurricanes or medical issues, and I simple picked up the phone and called Brandy Holloway who handlings my account and she ALWAYS works with me when I could not make my payment. I absolutely give EATON GROUP FIVE PLUS STARS AND RATE THEM AS EXCELLENT. It doesn’t take much to call them let them know you are n a hardship and they will work with you. So complaining and whining it only looks bad on your part because it basically shows how you do not mind spending the money on your credit cards but when it comes to paying you simply just do not pay your bills, and Eaton Group is doing there job to collect for the company you decided you would not pay your debt. I have been having an account with them for along time and NEVER NOT 1 TIME DID THEY HARASS ME FOR PAYMENT. I have a lot of respect for them and Brandy Holloway has always returned my calls and has only had empathy and respect for me when I had to lower my payment or miss a payment they helped me with my credit scores and have always shown empathy for me n my case with them. Yes i got behind on a credit card due to hardship so the credit card company hired Eaton Group to collect for them, so don’t throw stones at a company doing there job. So always be KIND SHOW RESPECT AND STOP COMPLAINING ABOUT EATON GROUP WHEN BASICALLY IT IS ONLY YOUR FAULT.JW”
“Absolutely fantastic service.I brought a client in with a difficult situation and they went above and beyond to help this client and did not act like it was a burden. They were a huge blessing to this lady today. Thank you!!”
“This credit union has amazing customer service. Handling financial matters always feels like dealing with family. I’ve been a member for over 20 years. They’ve helped me (and my mom) purchase two cars as well as other banking needs. I love STPFCU!”
“The ladies there are always helpful and try to go above and beyond if anything is needed. I have used them several times over the past 25 years and will continue to use them several times in the future. Thanks and God Bless!”
“I've been a member for a very long time. Through out the years, the staff has continued to be very helpful for any issues I'v had. The staff continues to be great, even though several have changed over time. I could have gone strictly over to my husband credit union, but I just feel like LAUSA is home.”
“Ms. Terrie Ms. Paula, and Ms. Kirshaula are very wonderful. They always have pleasant smile on their faces, and is always willing to help me. Although, I have other EFCU locations I can go to. I really this one Scenic Hwy because of them.”
“I just had to give major props to Miss Kiara Jackson! Today was by far the best customer service I’ve EVER experienced at any Eagle Credit Union location. I opened a checking account and Miss Jackson made the process as easy as possible and she was extremely helpful. If you want to experience Grade A customer service, please use the Eagle Credit Union located on College Dr. Everyone was so friendly and welcoming!”
“Tori gave was W
Warm and welcoming from the start. Connected me with the blue print program. Felt like I was talking to a friend. Overall great work! So thankful that this person was able to assist me. She showcased extreme patience and answered all of my questions to the best of her ability.”
“Exceptional service. Shayla (I’m sure I spelled wrong) was absolutely a joy to work with. She was very knowledgeable and helped us with our needs with a smile.”
“I love the credit union, fantastic customer service. My ladies in drive through are the best. Their fraud alert system is great. Overall I’ve never had any problems with them they always come through for me ❤️❤️❤️❤️❤️”
“Essential credit union is a great place to join in as a team member they are very help polite amazing to be to be with and the workers they are very helpful nice and make sure you get what you need they are all wonderful people I love being a member of them keep up the good work ????❤️!!”
“Kelly N. has helped me several times with various account needs; most recently with a Fiduciary account that was a little challenging. She was thorough, patient, and pleasant as she always is.”
“We have been happy with Campus Federal for over twenty years. Most recently, when opening a business account, Jacob Johnson was extremely helpful in person and over the phone. He was knowledgeable and polite. Couldn’t have asked for better service.”
“Pelican State Credit Union is hands down the best! I've financed two vehicles through them, and both times the process was quick and easy. Tamara C. was an absolute pleasure to work with, she walked me through the entire process and answered all my questions with ease. Thanks to her and the other wonderful employees I've encountered, I will definitely continue doing business with Pelican and recommend them to all my family and friends.”
“I needed to replace my debit card and am so happy I went to this Perkins location today to do so. Phoebe at the front(side) desk was SO helpful and kind! She got me my card in a timely manner but more than that, she made me feel welcome and was an absolute delight to chat with for a bit while the card was processed. Seriously great job on hiring Phoebe, Campus Federal!”
“Mrs Nancy Manix is always so very kind and I bugHer every month to pay on my account when I can’t get through on the phone I’m so glad she is there with outWe would be lost! Thanks to her for always taking care of us that’s why we stay with Jefferson financial..”
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“I am a co-op customer and the people at this location are so nice and friendly. On Saturday when I use the drive through ATM the customer service is so helpful. They walk you through every step. Job well done to all of you. Thanks”