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7:30AM - 5:30PM
41049 LA-42 suite b, Prairieville
Home Improvements
“Met with Tamara today and it was a most pleasant experience! She was very helpful and so knowledgeable about the flooring I needed! Great job, I am so happy with our choice!! Happy New Year!”
“I had a Bad Boy mower, one not purchases there, worked on. The service by Chad was fantastic. He notified me of what was needed and also pointed out additional issues for my consideration. Everything he pointed out was necessary. His knowledge is superior and his customer relation skills excellent. He even spent time on another issue that occurred when I got home with the same professionalism. I would absolutely recommend Gonzales Hardware.”
“They provided and installed 3 toilets for us. Everything about the experience was good, from shopping at their store to the installation. The installer was professional and did an excellent job. We would definitely use Marchand's again.”
“I have a flooring installation business, and Tiffany Travis, and Devan have been great in assisting me and my clients, when picking out flooring, supplies, and everything to the final process. Quality flooring and great service.”
“Placed an online order to be picked up in store (free shipping to store is pretty cool) and was assisted by Troy, one of the team members at online pick-up and his customer service was outstanding ?. Friendly, quick, and I was in and out in 5 minutes.
Thanks y'all, and special thanks to Team member Troy for his awesome customer service”
“We recently visited the Gonzales location. We needed to purchase a portable air conditioner. Will and Christina were so helpful and thoughtful. We were greeted when we came into the store by employees. Christian offered assistance at the checkout. Will helped pickup the air conditioner and even bought it out and loaded it into our vehicle. We were very grateful on such a hot summer day.”
“The young lady I met at the door was passive aggressive and a bit of a smart Alex. I had a couple thousand dollars to spend and was the only person from the office available to go shop ... I had limited time and am unfamiliar shopping for appliances, plumbing, lighting etc.
My question to her was simple ... is there anyone available who could help me with all the shopping I needed to do. She began to ummm ahhh I don't think so ...it might take several people ... excuse after excuse.. so I frustrated ..said it's OK and walked off ...as I walked off she muttered under her breath ... I walked back and said excuse me .... she said OH I JUST SAID HOW PRETTY YOU WERE.
???????
I of course took that as being a SARCASTICALLY PASSIVE AGRESSIVE employee. Oh and she she God Bless you. ??!?!?!!
Benita Bill and the manager of the store TURNES IT AROUNS IN A HUGE HUGE WAY especially Benita! She is a very valuable employee.
Thanks to all who made it better.
And I will definitely be back!”
“I went to purchase potting soil but ended up also purchasing several plants! The cashier was very friendly! Wasn't there too long but I love their plants and will return for more!”
“Onore help us make some painting choices that really saved us A LOT of time! I would have made a huge mistake not buying primer, but he convinced me to! It was such a pleasant conversation talking about our houses and renovations with him!”
“As an ex employee going into lowes can be both exciting and unnerving. This trip was amazing. The garden looked great, clean, and well taken care of. The plants were being watered as they should in this weather. All the employees we encountered were super helpful and friendly. We purchased some plants and soil to add to our garden. And the cashier, Ms. Pat was so amazing. She is definitely a staple in the garden. It wouldn't be the same without her at that register. All in all, it was a good experience.”
“Went in, spent over an hour at this location trying to purchase a lawnmower they had in stock. Spent almost $4000. Was told I could call back and easily set up a pick up time.
When I tried to do that, I was told a variety of excuses from it needs to be assembled and no one can do that to needing to refund the initial purchase to pick up my mower.
One manager did say they would have it ready, but the information has been inconsistent.
If my lawn mower is available for pick up tomorrow like I was told it would be, i will gladly change my rating to at least 3 stars, for successfully selling me a mower. As is, I’m planning to complain to corporate tomorrow. 4 thousand dollars is a lot of money to spend and not even get a straight answer.
Edit, picked the lawn mower by the expected time :)”
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
“Store has a very thorough selection of goods. Much more convenient than the big box stores with staff that can answer questions. I quite enjoyed looking around even after finding the items ghat brought me there.”