About U-Haul Moving & Storage of Downtown Riverfront
U-Haul Moving & Storage of Downtown Riverfront is praised for its exceptional customer service and friendly staff. Customers commend the courteous and professional representatives who treat everyone with respect. Many have noted a stark contrast to experiences at other locations, particularly highlighting the support from Mr. Thomas Allen, the owner, who goes above and beyond to assist customers in challenging situations. The facility offers decent prices, climate control, and convenient access to moving carts, making the loading and unloading process easier. While the downtown location has one-way streets that can be tricky, customers express a strong desire to return due to the overall positive experiences.
Great customer service and very helpful staff. I really appreciate the gentleman who helped me hook up the trailer to my car—he made everything quick and easy.
January 2026
Attendant was knowledgeable and courteous. He answered my questions, provided explanations, and most importantly. Did I mention he was courteous?
October 2025
Friendly fast service hooked up for us in chillicothe and unhooked for us in shreveport. Equipment was great didn't have any issues
