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August 2025 by Scott Sanford
Shalinda was great and helped us tremendously, great customer service at this site!
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August 2025 by Juanita Robinson
All very professional and knowledgeable , I appreciate the close location to where I live and you can expect great friendly personable service !
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July 2025 by Katrina Chretien
I went to this store yesterday after my cell screen went black the night before. Alex helped me through everything. I needed to buy/upgrade to a new phone. He was professional, personable, and patient. In my wait in line to be helped, I observed a local school principal be extremely impatient and rude with Alex over something beyond Alex's control. It appears that the principal had issues with his work cell and couldn't remember his passwords so Alex could access the device. He got upset with Alex for his poor memory, but Alex remained calm and found an alternative method.
Thanks, Alex for helping me upgrade from a Galaxy S8 to a 24!
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May 2025 by Cody Fountain
A little far out of the way being thibodeaux (can’t knock off points for that though). Very knowledgeable and helpful staff. Quick pickup and setup of my device, even installed my screen protector free of charge. Highly Recommend
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May 2025 by Brody Bourgeois
Shalinda and Alex were both very helpful and patient, and also able to take care of everything in store for me.
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May 2025 by Shelby Aymond
I usually don't leave bad reviews but I went in a couple of days ago to try to see about replacing my phone that I had no access to. I was just told to file a claim with asurion. No explanation, no help to try to get it done at the store. No phone number. Either that or pay for an upgrade. I understand that I have to go through channels, but the phone was completely broken. No way to get into it let alone make a phone call. I ended up going to another location and they were able to help me get it done.
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May 2025 by JIm Knobloch
Great experience. The staff was most helpful and professional. I was able to successfully complete my visit with their friendly assistance in very little time.
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April 2025 by David Sagona
My iPhone got destroyed, I went to Russell Cellular and Alex was very helpful and patient in assisting me in getting me a new iPhone and helping me set it up.
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April 2025 by David Handel
Not a good one sorry I got the Samsung s24 and the tab on or about blk fri and things are somerset up.would to talk to a regional manager
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July 2024 by Michael P.
Went in for help with a minor issue and Alex not only solved that but also saved us some money! Thank you, Alex for the great help!
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February 2024 by Nicole Cepeda
The employees at this store are so kind and helpful! I bought my new S24 Ultra with them, and had not a single problem this time or any time I've dealt with them in the past. They even helped me get into an email on the new phone that I haven't been able to access for years! I've worked with all three employees, here, and I'm extremely happy with the service I received each time. I will be coming back here for my husband's upgrade in a few months!
People just need to realize that the stores are NOT customer service, they are sales only. I saw too many come in to pay their bills, gripe about a couple of dollars being off on their bill, and ask them to fix technical issues, when that is NOT the store's job. These people should have just called in to billing or tech support on the phone, the actual departments for customer service. That's what those are there for! It's 2024, people, time to realize those services are moving online, and let these SALESPEOPLE do their actual jobs instead of holding up the line. They do their job of selling well, it's when YOU expect them to do things beyond what they are being paid to do that you're getting mad at. Don't take your issues out on these people just doing their jobs.
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February 2024 by John Hammons
Verizon has just become too big for their own good. It took me two days on the phone to get a charge for apple music removed from my bill and I'm still not seeing it gone, although my bill has decreased by a little over $8. They seem to think a refund for a service that cost $10.99 should be $8.99. On top of this I'm still seeing the charge on my bill. They assure me it will drop off before bill is due, but I doubt it. Do not EVER purchase 3rd party services through them. Just buy it straight from the original company such as Netflix, etc. or you may never get it removed.
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October 2023 by B. DeMoss
My phone broke. I was on call for work and needed to walk out of the store with a new phone. Alex, an amazing, organized, knowledgeable, friendly employee, not only helped me with that purchase, but he helped me save a bunch of money on my plan. He also kept two other customers waiting patiently behind me and continued to acknowledge them as we worked through my transaction. As I waited for my phone info transfer, he helped the other customers with their issues and saved them money, too! He shuffled us all very well as each of us asked questions, waited for downloads, etc. It was also dinner time and we were all hungry, it was after work, etc.—and everyone’s services were handled very efficiently. Thanks Alex and Verizon! PS I love my new phone.
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January 2023 by christopher martinez
The service I get here is excellent when I finally get to see someone, but more times than not there is at least a half hour to one hour wait because someone called in. The Google Pay reader is broken and the manager said that they aren't getting it repaired. These guys need to do better.
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January 2023 by CORY DETILLIER
Today was not a good day. I really feel sorry for Thomas. The new sales guy did his job. The Manager of the location threw him under the bus. I’ve been in management for over 30 years and never would I do what this guy did to his new recruit. When you see someone struggling you help him out. Worst experience I’ve ever had. Go to AT$T ask for Andrew
