Centric Federal Credit Union is praised for its helpful and friendly staff, with employees like Brooke Brode and Samantha Leonard receiving high praise for their excellent service. Customers appreciate the quick, simple process when opening accounts and the willingness of staff to go above and beyond to assist with questions and account setup, even during busy times. The team is described as patient, kind, and attentive, making for a positive banking experience. However, some concerns are raised about recent efficiency issues, including a scam that went unnoticed and long wait times when calling for information. Despite these challenges, the credit union maintains a strong reputation for quality service, especially in mortgage transactions, where the team is noted for being flawless and ahead of schedule. Overall, Centric Federal Credit Union is viewed as a trustworthy and helpful bank, with staff dedicated to providing good service, though some customers have experienced recent setbacks in efficiency.
Samantha Leonard was very awesome and easy to deal with. She made this process fast and simple. Definitely one of the best banks I have dealt with and I deal with alot being in the car business. If your looking for a loan this is definetly a 5 star bank to deal with 💪
May 2025
Brooke Brode ALWAYS goes above and beyond helping me with anything I need help with! If she can’t answer it, she is immediately finding out the answer!! Thank you for being the BEST!!!
May 2025
Love centric the staff or willing to help when you have concerns
