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February 2024 by L
I rent here every week to every other week. Nice folks that work here but don’t know how to clean cars and make them presentable for working professionals like myself. I rent car sometimes 250 days out of the year and it’s apparent when quality is important and it’s not here.
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February 2024 by Travis Parker
Horrible
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January 2024 by Joyce Brown
The 2 guys i dealt with today were awesome at the west Monroe location thank u for a nice experience with all I'm dealing with ?
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January 2024 by Therealmopar_man70
Great service and friendly
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November 2023 by Twanna Holmes
They never have the requested vehicle you need when you get there then they want you to pay more for what they do have. Don't worry I won't be back.
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October 2023 by Julius W.
Very poor service! The workers are extremely unprofessional. Refused to honor corporate code even with name tag. Wanted conference itinerary. Will not do business with this Enterprise location.
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September 2023 by leslie aulds
My wife had dropped her car off at the body shop, Enterprise was supposed to pick her up at 8:15 am, they never showed and never answerd phone, i had to take off to go get her, body shop said this happens a lot with Enterprise
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August 2023 by Carolyn Bynum
I had a rental from 08/04 to 08/11. I had quite a few issues with this trip. I had to travel to Denver for a funeral. My first issue was that the car was not cleaned out nor had it been washed! The car was extremely dirty inside and out. You could tell it hadn’t been rented in a while and it was basically been sitting with all the pollen on it! Then it had dents and scratches all over it! Second issue was I found empty shell casings in the car while I was cleaning it out!! I gave the casings to the worker at the branch upon return. Third issue was the car kept saying it needed an oil change before I had left Monroe! The sticker on the car said last oil change was 09/22! Then the car had a slow leak in the passenger tire! I kept having to put air in it on my way to Denver! Third issue while on my trip I was stopped by an officer because the tail lights were out! I wanted to return it but I didn’t pick up the rental until 4pm and found all this after they had closed and they are closed on the weekends! I had to drive for a funeral and kept worrying if the engine would lock up! Upon return the agent after I had given him the shell casings and explained the horrible experience asked if there was anything he could do I then asked what could he do and he said NOTHING! Only thing he could say was we check the oil but may not have reset the light. We wouldn’t rent out a vehicle that needs an oil change. I then told him I didn’t believe that you rented out a vehicle that needs a tire with the taillights out! No discounts or anything!!! This rental was beyond horrible!!!*UPDATE*On 08/15 I spoke with someone locally who listened to my concerns and was very apologetic for the issues that I had. They did not want to close out my rental until they resolved my issues! That meant a lot! They really wanted to make it right and did! They are working to get the tire and taillight fixed as well as ensuring the proper cleaning procedures are being done. After speaking to this gentleman I didn’t get his name, however (I’m terrible with names) Thank you for just listening!! I did receive a discount for the trouble!
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August 2023 by Felton Kidd
Wasn't able to get a vehicle for today (7/26) and wasn't given a call back, as promised (2nd time this happened)
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July 2023 by Kathy Claiborne
The branch manager, Nathan, has gone above and beyond to make sure his clients are happy returning ones. Upon returning my rental for a week, I told him the car was heavily smoked in, smelled like an ashtray and windows needed to be lowered every time I was driving. He gave me a discounted rate and decommissioned the vehicle.
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July 2023 by Destiny Morgan
Made a reservation for a truck. Made the 2 hour drive just to be told they don’t have any trucks. They made absolutely no effort in contacting me to let me know.
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May 2023 by Yard Mama
I had selected this agency with my insurance company , but I called four times around 4:45 and was hung up on each time. I’m going to call SF tomorrow and select another car rental agency.
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April 2023 by Taylor Turnbow
Not gonna lie it looked kinda sketchy on the outside but they were ok
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October 2022 by jason hudson
My mother in laws car went to the shop thru the dealer last Thursday. Car was reserved Friday. Here's Thursday coming with plans for family this weekend for reunion. And guess what. Still no car. Wow. Dealership reserved it. Contacting dealership and will never use this agency for any reason. If I had to offer a suggestion it may be time to hire new management because this seems to be a well defined trend. Filing compliant with bbb
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September 2022 by Jeremy McMurry
Very poor management, had a registration for two weeks ,day of pickup they called and said they had no cars available. Called them 4 times that day, every time I was told a car should be there with in the hour. Finally at 4:40 pm i went up there,waited in lobby 15 mins. before someone came out the back to wait on us.then got told still no cars , then he checked out a car to a woman ,he said she had been waiting since yesterday,and again told him we had a registration for two weeks . Then got told two cars just showed up from Shreveport and we are getting one of those. He wasted a whole day of our time and I missed a full day of work dealing with his lies. This is not the first time renting from them . Seems like every time we do the service gets worse. We are transferring our business to another location.
