Verizon's West Monroe store offers a range of services including mobile, 5G home internet, and business needs. Customers can visit the store for in-person assistance or schedule appointments online. The staff is known for being friendly and helpful, with many reviews highlighting their efficiency and product knowledge. Although some customers mentioned long wait times even when the store was not busy, others praised the quick service, especially during busy times like Black Friday and the Christmas rush. Employees like Bre and Anna received special recognition for their outstanding customer service, showing dedication to helping customers with various issues. Overall, Verizon provides a welcoming atmosphere with a commitment to customer satisfaction.
What Verizon Customer Support via phone (48 mins) and the Russell Verizon store by the mall (15 mins) couldn't do, this store did in 8 minutes. I'll only go to this location for all my Verizon related needs from now on.
April 2024
Employees were great and helped with everything I needed. The wait time is too long for an empty store with employees visibly standing around.
December 2023
Very friendly staff; they had exactly what we were looking for in stock and had us activated and out of there in what I feel was record timing for a Saturday during the Christmas rush.
