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“I dealt with Andrew and was beyond pleased with his knowledge, customer service, and ability to handle all my questions while simultaneously answering phones and greeting incoming customers.I am delighted to have this store and Andrew as my service provider, and plan on doing more business with them directly in the future. Without a doubt, I recommend them as I found switching carriers and adding a veteran's plan a hassle free ordeal.”
“Well let me just say this..Dennon our sales rep is the absolute best. He stayed past closing hours to finish up our issue and did not rush us or even make me feel rushed. He gave us his phone number and said to call any time we had a question. When I did this dude responded. We have been long time verizon customers for like 20 yrs and this is the 1st time I have ever had such a wonderful experience. If you need a new phone or need to make changes Dennon is your guy. Go see him...you won't be disappointed!!!”
“I left the youngsville location due to a horrible experience with Jai who clearly hated his job. Came to the pinhook location hoping for better service and understanding, Cailin went above and beyond to help resolve all of the issues I was worried about. I highly recommend her.”
“Very knowledgeable and great people here. They have always helped me in difficult times when I thought I lost all my data, these guys made it easy to recover my info and bought new phone on upgrade. Loving it.”
“He gave me excellence information on my phone and saved me $234. He didn't actually fix my phone. But saved me money. I wanted to send him money anyway. Great service!!!”
“I just had the pleasure of working with manager, Trent Belair. Trent delivered an outstanding customer experience for me and my wife. We had an issue setting up my new phone and not only was Trent courteous and knowledgeable, he gave us great advice on how to get the best out of our customer experience with AT&T. If you miss receiving outstanding customer service and you have any issues with your cellular service or phone, I highly recommend you go to the AT&T store in Broussard and work with Trent and his team.”
“My visit here was no less than superb. Jaumarl assisted me with my urgent need of a new phone . 10/10 customer service from everyone in there . Highly recommend.”
“I would like to thank Ms. Britney C, Assistant Manager, at the 2429 West Congress St. in Lafayette La for the outstanding customer service she gave me when I had a problem with one of my statements. Ms. Britney help was invaluable and she demonstrate a complete knowledge and professionalism of her career and her interest and respect for the customer.Thank you Ms. Britney!”
“My experience has been REMARKABLE with Sams wireless Shop! Each and every time I go to Sam he fixes my phone with no problems . THE BEST IN TOWN!!!!!!! He does his job very good & very professional . Never had a problem absolutely love it. Recommend it to everyone !!!!!!!”
“I had an emergency last evening; my phone fell in a puddle and was run over before I realized it was missing. At 7 pm I showed up at the store. A young man named Chris spent much time and energy knowledgeably and sympathetically replacing my phone and helping me recover the essential info like contacts. He went beyond what was necessary to what was exceptional service. I am impressed and will remember him as a valuable resource.”
“Karina Manager at the Pinnhook location blew me away with her kindness and level of exceptional professionalism, she represents Att as best as anyone else could possibly do so.I will come to her as my experience here at ATT with Karina was very warm , caring and professional.Karina is an asset to Att!Keep up the incredible work you do in helping people.”
“Everyone welcomed me when I entered the building and I was helped right away. I was informed about all the details of my new service with AT&T. Mr. Donald was very helpful and the other nice guy.”
“I went and got me a new phone because old one got broke. These guys here helped me get my new up to date phone and helped to transfer my data to the new device. Very grateful for these folks here at this store. 10/10 customer support and care.”
“Maddi and her team were amazing. Took care of me in 5 minutes what 5 hours on phone with customer service couldn't do. I will be going to this store for all of my needs from here on out. Restored what little faith in customer service I had with Verizon.”
“I came into the Ambassador location after having a bad experience at a different location in Lafayette and the girls help me transfer over from T-Mobile. The team is very knowledgeable and nice! I totally recommend this location in the Lafayette area!!!! They really know their stuff❤️”
“Customer service is great! Switched over to this company, was with Sprint. I would suggest to anyone to make a switch. The best investment I've made, plus money saver. Services are awesome, best I've had, no drop calls and price of Services is just unbelievable. So if you're looking to save a lot of money monthly, please make that switch today.”
“I had a great experience with Tae. I needed a new phone since mine was damaged. She helped me file a claim. She did not try up sale me or convince me to get something newer. She asked when I came in what kind of phone I was looking for. She found exactly what I needed. She got me in and out of the store within 10 minutes with a new phone on the way. I am a very happy customer.”
“We went to the AT&T store on ambassador to buy a new phone. The wait time was minimal. The rep that helped us was very courteous, professional and personable. She was very informative and very helpful in the process. I would recommend them to family and friends. ⭐️⭐️⭐️⭐️⭐️”
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“Morgan, Charles, and Maya all worked with me to figure out the best way to change my plan to meet my needs while adding a business line and 5G Home internet. They were patient, friendly, and professional while answering all of my questions, and while helping me set up my new iPhone and Apple Watch. They helped me get all of the accessories I needed as well. They were wonderful to work with, and they didn’t make me feel like I was a burden or taking up too much of their time.”