Big Lots offers a range of shopping experiences, with some customers enjoying their visits while others face challenges. Visitors have described friendly interactions with staff, especially when seeking Halloween decorations or fall items. For example, one customer appreciated a staff member who chatted and showed Halloween decor, although they felt followed around and observed closely during their shopping trip, which made the experience less pleasant. Others noted the store's limited merchandise, especially when searching for specific items like an armoire, and found the selection to be sparse. The store also sells furniture, with a customer sharing a positive story about purchasing recliners that broke initially but were successfully replaced after the store manager's efforts. However, service experiences have varied, with some feeling disappointed by the lack of assistance, such as not having chairs assembled or properly delivered, and by the store's cleanliness and organization. Narrow aisles caused difficulty for shoppers, especially when staff were busy with boxes, making navigation challenging. Overall, Big Lots provides some friendly service and good deals, but customers have also experienced issues with limited merchandise, store organization, and customer service.
