Augusta Fuel Company

Propane
Hours: Augusta Fuel Company, now part of Dead River Company, delivers heating oil, propane, and kerosene and provides related installation and repair services. Multiple reviews highlight a pattern of inconsistent and often unsatisfactory service experiences. Several customers report significant issues with the service department, describing technicians as poorly trained or ineffective. Specific complaints include a boiler service that left a home covered in black soot due to an uncorrected problem, a plumbing visit where major issues like a shower leak were not actually fixed despite a high bill, and an excessively expensive quote for simple gasket replacement that was later admitted to be a mistake. Some customers feel the company is a "bit of a joke" since its acquisition, citing policies where service is refused or threatened to be refused for customers who do not consistently purchase heating oil from them. There are also complaints about operational failures, such as an unwanted automatic fuel delivery despite a customer's specific instructions to delay it. However, other reviews present a more positive view, noting that the company provides 24-hour emergency service and can respond very fast compared to other plumbers. In some cases, management, including the service manager and general manager, have intervened to satisfactorily resolve complaints, issuing refunds for incorrect charges and unwanted deliveries and correcting mistaken quotes. This responsive action from management has led some customers to express renewed trust and continue their business with the company. The overall picture is mixed, indicating that while frontline service and pricing can be problematic and unreliable, there is a responsive management team that works to address and correct these failures when they are escalated.

• 13.6 miles

  

  Central Maine Electrical Services Electrician
• 13.96 miles

  

  Generators of Maine, Inc. Electrician

1. Augusta, Maine